JLF53 wrote:Well most warrantees are voided by after market modifications.
I'm not worried about the warranty. (probably beyond it anyway) I'm worried about ease of operation & HEAT!
JLF53 wrote:I think the factual problems with things that have broken and not been manufactured properly should be posted so potential purchasers can have both sides of the story and make an informed decision.
(I've read that sentence three times & can't figure out what you mean or how that would work???)
JLF53 wrote:I would not be surprized that Devil's glass craked at a time frame coinciding with his glass cracking.
JLF53 wrote:Coming from one of the largest publically held companies, customer service should reside with the manufacturer. It is unthinkable to foist your customer service off on third party business yo business dealers.
It's been one of the few common complaints about Harman that a customer couldn't talk directly with their headquarters, but had to go through a dealer. Evidently, that has now changed with the addition of this telephone number 800-664-3119 to Harman support.