Thank you for the amazingly quick response, Paul.
Its going to be a bit of a drag trying to troubleshoot my problem by phone. Since we are still in the heating season here in NE Ohio, when the new Coal-Trol malfunctioned it was necessary to reinstall the Alaska controls. I'm not crazy about going back and forth with this process any more often than is absolutely necessary.
pvolcko wrote:- In TEST mode, besides the stoker motor issue, do the other motors turn on and off as expected (on only when the output name is displayed, correctly matched to the name on the display)?
Yes. We checked and double-checked, and all the other functions are by the book.
pvolcko wrote:- Have you tried disconnecting and reconnecting the cable connecting the thermostat to the control module? Make sure it snaps into place securely on both ends.
Yes. In fact, as a computer buff, I have several other network cables here and we tested using one as a substitute for the factory-supplied 25-footer. No joy.
pvolcko wrote:- What version information displayed when you power up the thermostat? Should be something like "V3 0__", "TS2", "COLTRL".
She reads, "V4 001", TS2", "COL TRL".
If you want to run any other tests I can do them on the "bench", my kitchen work surface, where I just now obtained the above power up reading. In fact, with a 7w nightlight plugged into the stoker outlet on the control module as an indicator, I can and have reproduced exactly the problem.