Good luck calling Harman about anything! I tried to help a friend with a pellet stove problem and not only was the woman rude,
she said we had to go through the dealer for help or info.... Then we found out both our local dealers had been dropped by Harman because they could not carry there whole line or weren't moving enough stoves! Needless to say neither of them was willing to do much about it, but one dealer did help in the interest of future sales.
Thats why I bought the Alaska,although Harman makes a great product,it sounds like they are getting too big for there britches!
Alaska will help right over the phone, and look how much Jerry from Leisure Line does on this forum. Service after the sale!