I own a wheeled toilet! Vent about automotive nightmares

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: Rob R. On: Tue Nov 05, 2013 9:49 am

Rick, have you escalated this to Volvo customer service? If they are denying a warranty claim based on lack of maintenance, and you have documentation to prove otherwise, it is time to go above the local service manager.
Rob R.
 
Stoker Coal Boiler: EFM DF520
Coal Size/Type: Rice/buck
Other Heating: Dad's 1953 EFM Highboy

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: SMITTY On: Tue Nov 05, 2013 10:19 am

Yeah when the higher ups get an earful from a pissed off customer, things start to happen.

One of my neighbors bought a F-150 with that fancy Ecoboost V6 - thing almost killed him 3 times trying to pass a vehicle. Engine just cuts out, no warning, and he's stuck in the opposite lane with oncoming traffic. Real nice in a $45k truck. He's been battling this for months now ... dealer promised new truck, but didn't deliver.. and hasn't fixed the problem. He went to the regional manager's boss (forget the title ...) and now things are starting to happen in his favor. Turns out, the story given by the dealer reps was completely different from what actually happened - that was their reason for not honoring the lemon law.
SMITTY
 
Stoker Coal Boiler: Patriot Coal - custom built by Jim Dorsey
Hand Fed Coal Stove: Harman Mark III (not currently in use)
Coal Size/Type: Rice / Blaschak anthracite
Other Heating: Oil fired Burnham boiler

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: Rick 386 On: Tue Nov 05, 2013 10:48 am

Rob,

We tried going to regional reps. Problem is the local dealer is the gatekeeper to the regional network. His reports and misdiagnosis is what is preventing this from moving forward.

Only recourse would be to go the litigation route. And this comes from the lemon law attorney.

And as I said, what do you do in the meantime ???? It ain't right but it is what it is. I need to get this vehicle back on the road. But getting the vehicle here will allow some independent diagnosis of the root cause of the failure.

I still say it was a timing chain issue. Hopefully I can prove that. In changing out the motor, if we go that route, we would then have the ability to go after them if she desires to recoup her losses.



I'll know more after it gets towed here later today.




Rick
Rick 386
 
Stoker Coal Boiler: AA 260 heating both sides of twin farmhouse
Hot Air Coal Stoker Stove: LL Hyfire II w/ coaltrol in garage
Coal Size/Type: Pea in AA 260, Rice in LL Hyfire II
Other Heating: Gas fired infared at work


Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: Rob R. On: Tue Nov 05, 2013 11:48 am

Volvo has a form on their website to contact customer care directly, I would fill it out and explain the situation.
Rob R.
 
Stoker Coal Boiler: EFM DF520
Coal Size/Type: Rice/buck
Other Heating: Dad's 1953 EFM Highboy

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: SMITTY On: Tue Nov 05, 2013 11:51 am

Rick 386 wrote:Rob,

..... We tried going to regional reps. Problem is the local dealer is the gatekeeper to the regional network. His reports and misdiagnosis is what is preventing this from moving forward.

.....




Rick

That's how they all are. Gotta go WAY over their heads. THEN you'll suddenly note a big change in their attitudes over there. ;)
SMITTY
 
Stoker Coal Boiler: Patriot Coal - custom built by Jim Dorsey
Hand Fed Coal Stove: Harman Mark III (not currently in use)
Coal Size/Type: Rice / Blaschak anthracite
Other Heating: Oil fired Burnham boiler

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: rberq On: Tue Nov 05, 2013 1:54 pm

Rick 386 wrote:And as I said, what do you do in the meantime ???? It ain't right but it is what it is.

We ran into the same problem with an insurance claim. My son's car was totaled while sitting in a parking lot, obviously no fault on his part. There was some dispute with the insurance company (surprise! :mad: ) as to what the payout should be, but they said as of the date they made their offer, his temporary-rental coverage ended. So he either had to accept their offer or be without transportation. We could have fought it by lending him one of our cars, but for how long? The discrepancy between the offer and the "true value" was only about $600, so he settled. But it still left a bad taste in the mouth. :x Your attitude of " It ain't right but it is what it is" is probably best for your blood pressure. :lol:
rberq
 
Hand Fed Coal Stove: DS Machine 1300
Coal Size/Type: Nut -- Kimmel/Blaschak/Reading
Other Heating: Oil hot water radiators, propane

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: Hambden Bob On: Tue Nov 05, 2013 6:07 pm

You,My Friend,are in the Vortex Of Hell that I affectionately call the "It's just a Business Decision Litigatory Squeeze"......I'm no Lemon Law Attorney,but I did sleep in a Holiday Inn Express last night,so here goes:1.) In getting"Tactical And Practical" contact your State Attorney General or his website to see what they've got for the Commoner to digest on this Law and what their Office does. 2.)Get a qualified 2nd opinion from another Attorney who specializes in your State's Specific Lemon Law. 3.)What provisions exist while you're in Limbo 4.)Secure your evidence of Maintenance 5.) Search for an acceptable temp vehicle and attach costs if possible to this case 6.)Find out if the Volvo's Car Payment can be put into a 3rd Party Court Approved Escrow Account during the course of this. 7.)Don't tear a thing apart on said Volvo until you find out if you'll damage your case doing it. 8.) Hell,I dunno,but factually establish if you have a case going forward from getting steps 1 & 2 accomplished. Good Luck My Friend,and I Love your term:Stealership !
Hambden Bob
 
Hot Air Coal Stoker Stove: Harman 1998 Magnum Stoker
Coal Size/Type: Rice-A-Roni !

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: SMITTY On: Wed Nov 06, 2013 11:34 am

Stealership is 100% spot on - everything from parts to service to sales is a friggin rip!! :x




Turns out I own another wheeled toilet - my John Deere G110 lawn tractor! Has a Kohler CV730S V-twin engine with 192 hours on it ... and it just started burning oil like a '84 Dodge Caravan! :mad: :wtf:

Went to do my final mow of the season, checked the oil ... and there wasn't any! Last couple times I mowed, I noticed a puff of smoke on throttle up , throttle down, and under load (engaging blades), which tells me the rings are shot. I've run the best synthetic oil in this thing since it had 6 hours on it. Bought it brand new in '05. 190 hours ain't *censored*!! :mad:

Might rebuild it and sell it, and buy a Honda V-twin ... or built a longer exhaust pipe so I don't have to breathe oil smoke while I'm mowing and run it till it explodes in hell fire.

It reeks! Great for the asthma too ... :roll: Piece of *censored*!!
SMITTY
 
Stoker Coal Boiler: Patriot Coal - custom built by Jim Dorsey
Hand Fed Coal Stove: Harman Mark III (not currently in use)
Coal Size/Type: Rice / Blaschak anthracite
Other Heating: Oil fired Burnham boiler

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: Hambden Bob On: Wed Nov 06, 2013 5:02 pm

Man,'aint it great to spend good money on Total Barf Products that you thought you did your Homework on? :bang:
Hambden Bob
 
Hot Air Coal Stoker Stove: Harman 1998 Magnum Stoker
Coal Size/Type: Rice-A-Roni !

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: freetown fred On: Wed Nov 06, 2013 5:14 pm

Hell, I'd go with the longer exhaust--my old grey pasture pounder--18 horse B&S will go through anything, I'm not even sure if all 3 blades are still on the deck--must be at least a couple left--gotta do fix a flat on all 4 tires twice a season--top off the oil every now & again--I keep her outside with a 50 gal. water trough over her in the winter--don't want to spoil her in the maintenance shed--I guess she's about 20 yrs old--I was thinkin about cleanin the bottom of the deck & waxin her last summer :clap: toothy NOW, my CUB 2185 is a whole different story--she's always maintained & kept all gussied up & spends the winter inside--B&S 16 horse, runs like a top--12 yrs old--had to do a new PTO clutch this past season--WTF---they ain't cheap:( Man against machine, been goin on for eons. I never use that synthetic crap on anything--probably scare everything I own into an instant breakdown:)
freetown fred
 
Hand Fed Coal Stove: HITZER 50-93
Coal Size/Type: BLASCHAK Nut/Stove mix

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: Rick 386 On: Wed Nov 06, 2013 11:01 pm

Well a slight glimmer of hope is still there...................

Damn kids sure are tenacious. I wonder where they get that from ?????? She hasn't given up. And her brother has been emailing everyone and blasting the dealership online as much as he can.

So today she consults with an independent Volvo specialized repair shop. Seems like they are thriving since the local stealership doesn't know what the hell they are doing. They put her in contact with another and I'll call this one a dealership. At least for the time being anyway. They listened to her describe the details of her car woes. One thing that peaked their curiosity was the fact she had starter and battery issues back in August. According to them, that is a sure fire preamble to a cam failure in these engines. Hmmmmmmm and she had her car at the stealership for that same condition. I described it back in August. I ended up replacing the starter myself after they blew her off when she had stopped there.

So they (the other dealership) are going to be contacting Volvo on their own to try to help her with this ordeal. I have her car at my shop in pieces right now. That is how it was delivered to me last night. The stealership had disassembled it to pinpoint the trouble. But told her she would have to pay for them to reassemble it !!! So it arrived without the valve covers, intake manifold, and timing chain cover on it. She also finally received the paperwork/ work order from the stealership. The bastard service manager has notes in it at 3 places describing the cause as lack of lubrication. Funny how lack of lubrication can only affect 1 part inside the valve cover ??????

And it just appears that this whole mess is due to the service manager.

She even spoke with Volvo corporate again this morning again. The female person on the other end of the phone, could not believe what she was hearing. And she stated that Volvo does not require proof of service records for this type of warranty claim. So maybe just maybe all of our problems have been due to the service manager/gatekeeper of the stealership.


Supposedly we will hear tomorrow or Friday.

Keeping our fingers crossed.



Rick
Rick 386
 
Stoker Coal Boiler: AA 260 heating both sides of twin farmhouse
Hot Air Coal Stoker Stove: LL Hyfire II w/ coaltrol in garage
Coal Size/Type: Pea in AA 260, Rice in LL Hyfire II
Other Heating: Gas fired infared at work

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: SMITTY On: Thu Nov 07, 2013 12:01 am

Sounds good Rick! My neighbor had that exact same problem - wasn't the company trying to pork him .. but the dealership.

One thing's for sure - you will NEVER see me in a new vehicle of ANY brand EVER AGAIN. ;)
SMITTY
 
Stoker Coal Boiler: Patriot Coal - custom built by Jim Dorsey
Hand Fed Coal Stove: Harman Mark III (not currently in use)
Coal Size/Type: Rice / Blaschak anthracite
Other Heating: Oil fired Burnham boiler

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: Rick 386 On: Sat Nov 16, 2013 12:12 pm

Well I finally have the answer to this situation:

Used Engine.jpg
(144.18 KiB) Viewed 18 times
View: New PagePopup • Select:BBCode
[nepathumb]45690[/nepathumb]



Cost a little over $3000 for it. It's got 122,000 miles on it supposedly. Just going to cost me about 3 friggin' days labor to swap it out and then dump this pig. Going to trade it in immediately after the swap before something else happens to it.




Rick
Rick 386
 
Stoker Coal Boiler: AA 260 heating both sides of twin farmhouse
Hot Air Coal Stoker Stove: LL Hyfire II w/ coaltrol in garage
Coal Size/Type: Pea in AA 260, Rice in LL Hyfire II
Other Heating: Gas fired infared at work

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: waldo lemieux On: Sat Nov 16, 2013 12:36 pm

Rick,

Take the old motor and get one of those punkin chunkin machines and launch that bitch through the stealership roof. :) And remember we like lots of pictures, actually you could probobly sell the video and pay for the whole fiasco :woot:
waldo lemieux
 
Stove/Furnace Make: efm
Stove/Furnace Model: s-20

Re: I own a wheeled toilet! Vent about automotive nightmares

PostBy: mmcoal On: Sat Nov 16, 2013 1:32 pm

SMITTY wrote:Stealership is 100% spot on - everything from parts to service to sales is a friggin rip!! :x




Turns out I own another wheeled toilet - my John Deere G110 lawn tractor! Has a Kohler CV730S V-twin engine with 192 hours on it ... and it just started burning oil like a '84 Dodge Caravan! :mad: :wtf:

Went to do my final mow of the season, checked the oil ... and there wasn't any! Last couple times I mowed, I noticed a puff of smoke on throttle up , throttle down, and under load (engaging blades), which tells me the rings are shot. I've run the best synthetic oil in this thing since it had 6 hours on it. Bought it brand new in '05. 190 hours ain't *censored*!! :mad:

Might rebuild it and sell it, and buy a Honda V-twin ... or built a longer exhaust pipe so I don't have to breathe oil smoke while I'm mowing and run it till it explodes in hell fire.

It reeks! Great for the asthma too ... :roll: Piece of *censored*!!

I use to use a Exmark Lazer that had the same problem with the Kohler V-twin and I found out that it was a common problem for them to blow head gaskets. It's a shame, Kohler use to make nice heavy duty engines and now they are outsourced crap. Don't get too caught up in the Honda power equipment hype though, they are just overpriced average engines. Neighbor has one of those fancy $600 walk behind Honda mowers and he can't even keep the stupid thing running because of the carburetor design. I'm a Briggs guy, they still seem to make decent engines and as far as I know they are still made here. I got a $25 19.5hp V-twin briggs from the junk yard for my tractor project and after rebuilding the carb and fitting it up to the tractor it runs like a top! I also have a newer 10hp Briggs generator and couldn't be happier with it.
mmcoal
 
Hand Fed Coal Stove: Hitzer 50-93
Coal Size/Type: nut