Several weeks ago I filed a complaint with the NY state Attorney General's office against Hilkoil for not honoring their warranty. I would post the actual letter, but not sure if Richard has rules barring that or not .. so I'll just pick some key points from the letter that they sent to the Attorney General as a rebuttal:
Our coils are not meant to be wire brushed or cleaned as he insists. The coils are a permanent part of the stove once installed.
The extensive damage to these coils was so overwhelming and far beyond any normal use that we could only attribute all the damage to misuse & abuse on the part of Mr. Smith & his boiler-stove system. We determined the damage could have been from any number of reasons or a combination of reasons: IMPROPER PLACEMENT OF COILS TO BURNING FUEL, DEFECTIVE FUEL OR TYPE OF FUEL, ACIDIC ANTI-FREEZE IN BOILER WATER, CONNECTIONS TO HIS BOILER SYSTEM (where are the receipts from a licensed plumbing professional, as recommended?), CLEANING SOLVENTS OR OILS WHICH HE ADMITS TO USING AND WHICH WE DON'T RECOMMEND.
His warranty was not registered or validated.
So warranty is void because I did not return the card??????
My opinion? This guy is a *censored* crook! What is the point of a warranty if you go to these lengths to not honor it??? BUYER BEWARE.