My HW coils are looking rough after summer in damp basement

Re: My HW coils are looking rough after summer in damp basement

PostBy: SMITTY On: Sun Dec 27, 2009 6:01 pm

I'm updating both threads I started relating to this Hilkoil issue.

Several weeks ago I filed a complaint with the NY state Attorney General's office against Hilkoil for not honoring their warranty. I would post the actual letter, but not sure if Richard has rules barring that or not .. so I'll just pick some key points from the letter that they sent to the Attorney General as a rebuttal:

Our coils are not meant to be wire brushed or cleaned as he insists. The coils are a permanent part of the stove once installed.


The extensive damage to these coils was so overwhelming and far beyond any normal use that we could only attribute all the damage to misuse & abuse on the part of Mr. Smith & his boiler-stove system. We determined the damage could have been from any number of reasons or a combination of reasons: IMPROPER PLACEMENT OF COILS TO BURNING FUEL, DEFECTIVE FUEL OR TYPE OF FUEL, ACIDIC ANTI-FREEZE IN BOILER WATER, CONNECTIONS TO HIS BOILER SYSTEM (where are the receipts from a licensed plumbing professional, as recommended?), CLEANING SOLVENTS OR OILS WHICH HE ADMITS TO USING AND WHICH WE DON'T RECOMMEND.


His warranty was not registered or validated.


So warranty is void because I did not return the card?????? :mad: :roll:

My opinion? This guy is a *censored* crook! What is the point of a warranty if you go to these lengths to not honor it??? BUYER BEWARE. :shock:
SMITTY
 
Stoker Coal Boiler: Patriot Coal - custom built by Jim Dorsey
Hand Fed Coal Stove: Harman Mark III (not currently in use)
Coal Size/Type: Rice / Blaschak anthracite
Other Heating: Oil fired Burnham boiler

Re: My HW coils are looking rough after summer in damp basement

PostBy: wlape3 On: Thu Dec 31, 2009 10:33 am

Keep it up Smitty! Don't let this crook get away with this scam! Did you file a complaint with the better business bureau? Has anyone else on the forum had similar issues? I seem to remember someone did.
wlape3
 
Stove/Furnace Make: Alaska
Stove/Furnace Model: 140 auger, forced hot air

Re: My HW coils are looking rough after summer in damp basement

PostBy: kzad On: Fri Jan 01, 2010 5:08 pm

Here's mine after one season. I couldn't scrape the corrosion off, so I dipped it in a bucket of "Nutra-Sol" solution, then wire brushed it. Nutra sol is used to clean agricultural spray tanks, says it "will not attack steel, aluminum, brass, etc. but will remove rust".
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kzad
 
Stove/Furnace Make: Harman Mk III


Re: My HW coils are looking rough after summer in damp basement

PostBy: SMITTY On: Sat Jan 02, 2010 12:29 am

That's exactly what mine looked like, only I had deeper pits. I'm certainly not alone in this problem ... as I figured.

I DID NOT do ANYTHING to these coils to cause damage. I left them in the stove, AS RECOMMENDED!!

I did NOT clean them, ALSO AS RECOMMENDED. I was left with scrap metal!! :mad: THEN I cleaned them!

What pissed me off the most about this whole debacle is the owner was arguing with me about cleaning them ..... If you don't clean them, THEY DON'T WORK!!!!! What kind of shithead makes that kind of statement??? :mad:

What makes me crazy mad is that this *censored* has over $700 of my hard earned dollars!!! :blowup:
SMITTY
 
Stoker Coal Boiler: Patriot Coal - custom built by Jim Dorsey
Hand Fed Coal Stove: Harman Mark III (not currently in use)
Coal Size/Type: Rice / Blaschak anthracite
Other Heating: Oil fired Burnham boiler