Cannot login to this site from laptop

Cannot login to this site from laptop

PostBy: Cap On: Mon Sep 21, 2009 1:15 pm

Folks,
I can't login from my company issued laptop whether at home or in the field. I can login from home on my home PC. This has not been an issue in the past. What can be wrong?
Last edited by Richard S. on Mon Sep 21, 2009 3:45 pm, edited 1 time in total.
Reason: Moved to Forum Help Desk & Feedback
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Re: Cannot login to this site from laptop

PostBy: Richard S. On: Mon Sep 21, 2009 3:43 pm

99% of the time when you can't login or login and immediately get booted out it's because of corrupt cookie. That can happen here or elsewhere. Try the link at the bottom left "Delete Cookies". Other problems might include software on your laptop blocking cookies or if you have set it to block cookies. The cookie is the only way the auto login process can be done.

If that doesn't help you'll need to be more specific such as if you login and it says you successfully logged in and it boots you next page?

OS, Browser?
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Re: Cannot login to this site from laptop

PostBy: Cap On: Mon Sep 21, 2009 4:48 pm

No go, deleted cookies, still can't get in using my laptop.
Using XP Professional Version. 2002, service pack 3, MS Explorer Version 6.
What do you think?
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Re: Cannot login to this site from laptop

PostBy: 009to090 On: Mon Sep 21, 2009 4:57 pm

Cap wrote:No go, deleted cookies, still can't get in using my laptop.
Using XP Professional Version. 2002, service pack 3, MS Explorer Version 6.
What do you think?

Its possible if you are trying to go thru your Company's network, they may have picked up on the fact that this site is not "Business-related" thus they blocked it. Try getting on your HOME network with your work Laptop, but DON'T start up your companies VPN. See if you can access nepacrossroads that way... :idea:
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Re: Cannot login to this site from laptop

PostBy: Cap On: Mon Sep 21, 2009 5:02 pm

DVC500 at last wrote:
Cap wrote:No go, deleted cookies, still can't get in using my laptop.
Using XP Professional Version. 2002, service pack 3, MS Explorer Version 6.
What do you think?

Its possible if you are trying to go thru your Company's network, they may have picked up on the fact that this site is not "Business-related" thus they blocked it. Try getting on your HOME network with your work Laptop, but DON'T start up your companies VPN. See if you can access nepacrossroads that way... :idea:


No, I do not think so. I'm not razz'd in. If it was block, I'd get a large block up!
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Re: Cannot login to this site from laptop

PostBy: Cap On: Mon Sep 21, 2009 5:05 pm

Where do you go in Windows to find all of your saved passwords? I seen it once but can't find my way back to it. Somewhere in the Control Panel?
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Re: Cannot login to this site from laptop

PostBy: Richard S. On: Mon Sep 21, 2009 5:09 pm

Richard S. wrote:If that doesn't help you'll need to be more specific such as if you login and it says you successfully logged in and it boots you next page?


You can view the pages? Just can't login?
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Re: Cannot login to this site from laptop

PostBy: Cap On: Mon Sep 21, 2009 5:13 pm

Richard S. wrote:
Richard S. wrote:If that doesn't help you'll need to be more specific such as if you login and it says you successfully logged in and it boots you next page?


You can view the pages? Just can't login?


Correct
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Re: Cannot login to this site from laptop

PostBy: Richard S. On: Mon Sep 21, 2009 6:28 pm

Id this stock install or special install by company. Check the cookie setting is IE. You should upgrade to latest IE too.

Can you install firefox to see if that fixes it? If you don't want to use FF fine but just to trouble shoot it.
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Re: Cannot login to this site from laptop

PostBy: Cap On: Mon Sep 21, 2009 7:39 pm

My company issued laptop is so darn locked up by IT, I have trouble attaching images to emails. :mad: No way I can upgrade to latest IE or FF. But this has never been an issue until last week when I forgot my password on the road. Typically I stayed logged in but for some dumb reason, I cleared my history and my cookies and since then, can't login. Asked for a password request thru your system but still can't get in with the auto generated pw.
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Re: Cannot login to this site from laptop

PostBy: Richard S. On: Mon Sep 21, 2009 8:11 pm

My only guess cap is they are blocking the cookie. When you hit submit does it tell you that you successfully logged in and then log you out. I asked for details above...
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Re: Cannot login to this site from laptop

PostBy: Cap On: Mon Sep 21, 2009 8:57 pm

Richard S. wrote:My only guess cap is they are blocking the cookie. When you hit submit does it tell you that you successfully logged in and then log you out. I asked for details above...

I thought I answered all of your questions. What did I miss?
I can log into other forums on the web including Facebook. Somehow I got locked out last week and NEPA is refusing my laptop. Is this possible?
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Re: Cannot login to this site from laptop

PostBy: Richard S. On: Mon Sep 21, 2009 9:34 pm

I'm asking if you you get the you have "successfully logged in" page or what happens after you hit the submit button.

Cap wrote:Somehow I got locked out last week and NEPA is refusing my laptop


Technically possible based on some things but if it's through the same connection you're using on the PC then I don't see how. There are some minimal security checks done such as tying the first two octets of the IP to the session. For example you're ip is XX.XX.XX.XX, it checks the firast two numbers, only reason I don't check the last two is because of AOL which will frequently switch them. I don't see anything in the error logs to indicate that is the case.

Try manually deleting the cookie. You can either wipe them all:

Click: Tools>Internet Options>General Tab ..... Under the heading "Browser History" click the "delete" button. This will bring up a pane for selecting what you want to delete, click the "delete cookies" button. Click close, note that doing this will log you off of every site you visit....

Or just the one for this site:

Go to search and look for an files with the text "nepacrossroads". you should find one called:

Code: Select all
yourwindowsloginname@nepacrossroads.txt


Just delete it or others like that.
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Re: Cannot login to this site from laptop

PostBy: Cap On: Tue Sep 22, 2009 5:54 pm

[quote="Richard S."]I'm asking if you you get the you have "successfully logged in" page or what happens after you hit the submit button.

This is what I see.

You have specified an incorrect password. Please check your password and try again. If you continue to have problems please contact the Board Administrator
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Re: Cannot login to this site from laptop

PostBy: Cap On: Tue Sep 22, 2009 6:16 pm

Technically possible based on some things but if it's through the same connection you're using on the PC then I don't see how. There are some minimal security checks done such as tying the first two octets of the IP to the session. For example you're ip is XX.XX.XX.XX, it checks the firast two numbers, only reason I don't check the last two is because of AOL which will frequently switch them. I don't see anything in the error logs to indicate that is the case.

Try manually deleting the cookie. You can either wipe them all:

Click: Tools>Internet Options>General Tab ..... Under the heading "Browser History" click the "delete" button. This will bring up a pane for selecting what you want to delete, click the "delete cookies" button. Click close, note that doing this will log you off of every site you visit....

Or just the one for this site:

Go to search and look for an files with the text "nepacrossroads". you should find one called:

Code: Select all
yourwindowsloginname@nepacrossroads.txt


Just delete it or others like that.


No go! Deleted the cookies & history. Found login@nepacrossroads.txt too.
Still unable to login. Any other ideas?
I can still login at Facebook, ADVforum, & other sites.
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