I'm also on Long Island, good chance we have the same dealer
and if so I can see them getting tangled up in missing paperwork over customer service.
That’s the dealer with the R - a capital R -
Went in circles with them about the FORM, bottom line is that they wanted me to drop it off in person before they would even acknowledge my existence – meanwhile they have me in their system and deliver my coal every year – go figure.
So – instead of dealing with them, I looked into a Harman replacement ($127) – turns out Grainger has the same complete fan for $70? – just before ordering a new one, I fixed the old one.
Who knows – they may even consider that motor to be “permanently lubricated” Dayton calls their lube system Permawick – but in my case over time, the oil leaked out & seized the bushings. The oil would not have leaked out if the oil holes were facing up.
If you lubricate the beast, you are looking to wet the felt in there – not saturate it to the point of dripping wet. I used regular motor oil – but the right thing to use is a non-detergent oil (won’t affect the bronze & leave deposits) Electric motor oil or 20W non detergent -