Complaint Department

Re: Complaint Department

PostBy: Wood'nCoal On: Mon Dec 26, 2011 11:30 am

The discussion that was here turned political, you can find it here now:

The Complaint Department Discussion That Went Political
Wood'nCoal
 
Stoker Coal Boiler: 1959 EFM 350
Hand Fed Coal Stove: Harman Magnafire Mark I
Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert

Re: Complaint Department

PostBy: Wood'nCoal On: Mon Jan 16, 2012 1:37 pm

I'd like to complaint about customer service numbers that connect to some guy named Jugless who is in India.
Who else has spoken to Tarbash or Lapglop when trying to get some help?
2 businesses who have customer service reps in India are SiriusXM and Quicken.
Wood'nCoal
 
Stoker Coal Boiler: 1959 EFM 350
Hand Fed Coal Stove: Harman Magnafire Mark I
Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert

Re: Complaint Department

PostBy: SMITTY On: Mon Jan 16, 2012 3:23 pm

Yep - I dealt with one of them trying to get the unauthorized charges removed from my credit card. I was so FURIOUS after the 5th unresolved call that I was ready to take a ride down to the corporate office & solve it my own way. I ended up just calling the cc company & reversing the charges. Couldn't figure out how to drive to India in a truck that won't float ... :lol:
SMITTY
 
Stoker Coal Boiler: Patriot Coal - custom built by Jim Dorsey
Hand Fed Coal Stove: Harman Mark III (not currently in use)
Coal Size/Type: Rice / Blaschak anthracite
Other Heating: Oil fired Burnham boiler


Re: Complaint Department

PostBy: titleist1 On: Mon Jan 16, 2012 3:41 pm

Here's my complaint about the Verizon DSL people. They are in the Philipines.

I end up calling them about once per month regarding an outage.
This is after I have already power cycled my modem and called three other people that live on our road to confirm they also have issues with their DSL service. I seem to be the designated sucker that gets to call the technical "support" each time.

Each and every time I call, without fail, the "help" on the other end of the line completely ignores the fact that multiple people on the same road have connection issues. They insist on walking me through the 27 steps to verify that my modem doesn't have an issue. And after going through these steps and then failing when they do the "line test" - even then they have occasionally come back with the answer that their network group has no reported outages affecting my service area and would I like them to send me a new modem. If I had taken advantage of their offers I would have about 5 DSL modems by now. I should start letting them send them to me and sell them on eBay.

Usually when they are going through the steps to troubleshoot my modem I am watching TV or doing something other than the steps they are describing, just giving the answers that I know will hopefully bring the painful phone call to a conclusion and they will open the trouble ticket indicating an outage.
titleist1
 
Hot Air Coal Stoker Stove: Harman Mag Stoker (old style) one in basement, one in workshop
Hand Fed Coal Stove: Harman Mark III on standby for long power outages
Coal Size/Type: Rice/Anthracite; Nut/Anthracite

Re: Complaint Department

PostBy: Wood'nCoal On: Mon Jan 16, 2012 4:21 pm

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Wood'nCoal
 
Stoker Coal Boiler: 1959 EFM 350
Hand Fed Coal Stove: Harman Magnafire Mark I
Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert

Re: Complaint Department

PostBy: freetown fred On: Mon Jan 16, 2012 4:55 pm

I always find that the main content of my conversation with these people--wait for it--is WHAT??? WHAT?? :mad: :mad3: :shots: WHAT???
freetown fred
 
Hand Fed Coal Stove: HITZER 50-93
Coal Size/Type: BLASCHAK Nut/Stove mix

Re: Complaint Department

PostBy: samhill On: Mon Jan 16, 2012 5:49 pm

But just think of how much more those great businesses are making by sending those jobs overseas, small price to pay for the good of America Inc..
samhill
 
Hot Air Coal Stoker Furnace: keystoker 160
Hand Fed Coal Stove: hitzer 75 in garage
Stove/Furnace Make: keystoker/hitzer
Stove/Furnace Model: koker 160/ hitzer 75

Re: Complaint Department

PostBy: Wood'nCoal On: Mon Jan 16, 2012 9:38 pm

Wood'nCoal
 
Stoker Coal Boiler: 1959 EFM 350
Hand Fed Coal Stove: Harman Magnafire Mark I
Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert

Re: Complaint Department

PostBy: rberq On: Tue Jan 17, 2012 1:09 pm

freetown fred wrote:I always find that the main content of my conversation with these people--wait for it--is WHAT??? WHAT?? :mad: :mad3: :shots: WHAT???

I have found that a lot of them speak good English in the sense that they use the right words. But the pronunciation and especially the speed and rhythm are way off. Almost as bad as listening to an American from the deep South, or an Englishman. :lol:

At work we often deal with a lady from Russia. She has gotten a lot better over the last couple years, from 95% incomprehensible to 85% makes sense. Hard to complain too much, because if she offered to switch the conversation to Russian the shoe would be on the other foot.

As for the deep South, I was in a convenience store in Maine when a guy with Texas license plates came in and asked where he could get some ass. Everybody else kind of looked at one another and looked at him and thought it was the wrong place to be asking that question. But he got frustrated and irritated and kept saying, "Where can I get some ass? Ass! I need some ass! You know, to put in my cooler..."
Last edited by rberq on Tue Jan 17, 2012 1:19 pm, edited 1 time in total.
rberq
 
Hand Fed Coal Stove: DS Machine 1300
Coal Size/Type: Nut -- Kimmel/Blaschak/Reading
Other Heating: Oil hot water radiators, propane

Re: Complaint Department

PostBy: franco b On: Tue Jan 17, 2012 1:17 pm

samhill wrote:But just think of how much more those great businesses are making by sending those jobs overseas, small price to pay for the good of America Inc..

You always make unwarranted assumptions. Maybe cutting costs is a way to stay in business, or do you prefer the Obama plan as carried out with Solyndra?
franco b
 
Hand Fed Coal Stove: V ermont Castings 2310, Franco Belge 262
Baseburners & Antiques: Glenwood Modern Oak 114
Coal Size/Type: nut and pea

Re: Complaint Department

PostBy: samhill On: Tue Jan 17, 2012 1:27 pm

I didn't think it was so much unwarranted Franco, actually because some make a point of contacting the home offices of some of these companies are in fact bringing these jobs back to the U.S.. That's one of my complaints, people being too lazy to at least make the attempt to contact someone that might be able to do something.
samhill
 
Hot Air Coal Stoker Furnace: keystoker 160
Hand Fed Coal Stove: hitzer 75 in garage
Stove/Furnace Make: keystoker/hitzer
Stove/Furnace Model: koker 160/ hitzer 75

Re: Complaint Department

PostBy: franco b On: Tue Jan 17, 2012 3:22 pm

samhill wrote:I didn't think it was so much unwarranted Franco, actually because some make a point of contacting the home offices of some of these companies are in fact bringing these jobs back to the U.S.. That's one of my complaints, people being too lazy to at least make the attempt to contact someone that might be able to do something.

And you are right, it's just the knee jerk reaction I objected to.

I just can't fathom how anybody as sane, honest, and level headed as you are can favor the present course of our government, unless maybe you don't but feel the other side is worse.
franco b
 
Hand Fed Coal Stove: V ermont Castings 2310, Franco Belge 262
Baseburners & Antiques: Glenwood Modern Oak 114
Coal Size/Type: nut and pea

Re: Complaint Department

PostBy: samhill On: Tue Jan 17, 2012 5:02 pm

I don't see much change in the near future, Obama has no guts & his hands are tied, if any but Paul get in I would almost guarantee another war shortly after. War may be good for the top % but it just reduces the middle America, even without a war to go right back to where we were just about guarantees a depression from where we are in this recession. Heck maybe it's what this country needs since we refuse to learn from history, a do over.
samhill
 
Hot Air Coal Stoker Furnace: keystoker 160
Hand Fed Coal Stove: hitzer 75 in garage
Stove/Furnace Make: keystoker/hitzer
Stove/Furnace Model: koker 160/ hitzer 75

Re: Complaint Department

PostBy: LsFarm On: Thu Jan 19, 2012 10:15 pm

Sam what does your post have to do with the subject of this thread?? ANYTHING??

Take that thought and post it on the politics forum.

Greg L
LsFarm
 
Stoker Coal Boiler: Axeman Anderson 260
Hand Fed Coal Boiler: Self-built 'Big Bertha' SS Boiler
Baseburners & Antiques: Keystone 11, Art Garland

Re: Complaint Department

PostBy: samhill On: Thu Jan 19, 2012 10:20 pm

LsFarm, it was in reaction to Franco's comment to me, your right it doesn't belong here, sorry about that.
samhill
 
Hot Air Coal Stoker Furnace: keystoker 160
Hand Fed Coal Stove: hitzer 75 in garage
Stove/Furnace Make: keystoker/hitzer
Stove/Furnace Model: koker 160/ hitzer 75