Here's one for ya. The banks pound it into our heads "Never, ever, click on a link in an email!" So, two days ago I get informed my credit card has been compromised. It happened that it was cancelled before I checked my email, but, an hour or so later I go on line and there is an email from Bank Of America. Here is a copy and paste from that email:
"We detected irregular activity on your Bank of America credit card on 03/31/2011. For your protection, you must verify this activity before you can continue using your card. Please visit http://www.bankofamerica.com/myfraudprotection
to review your account activity"
ARGHHHHHHH!!!! Idiots! I phoned them and was transferred from person to person. No one seemed to understand. Finally they said a supervisor would call me. Yesterday a supervisor did call. We had a four way conference call with himself, myself, and two other supervisors. Finally one of them understood! They all agreed the emails should say "We detected irregular activity , blah blah blah....please phone the number on the back of your credit card". It will be interesting if I made a national company change how they respond to irregular activity.
PS I also pointed out poor grammar in the email. I told them "You also teach us that poor grammar is probably the work of a scam artist". LOL