Coalcast Ep10 "A Chat with Leisure Line" 12-10-09 7pm

What you missed this for some choir recital, you could have blown it off...

Forgot to thank Matt and Dave for excellent show, it will be posted as soon as Paul gets a chance in the first post.

The next show will be announced shortly.

I'll be getting to posting it tomorrow hopefully, Sunday latest.

Episode is posted in the head of the thread. Please read the note I added in that head post.

Did I understand this correctly? Sales were down because of the CoalTrol's 'complexity'? Personally, I LOVE the fact LL stoves come standard with CT!

Doesn't make sense to me. For people that want something 'simple', I'd think it would be EASIER to operate and save some money by using coal more efficiently with CT.

He wasn't saying the major sales slump this year was due to the Coal-trol. That's due to the home heating oil price easing as well as the deep recession we've been in.

No, he's saying that having the Coal-trol as standard equipment is a turn off for some potential customers. And the reason is right along the lines you touched on.

The coal stove business is niche and some customer expectations (probably more than with other non-hand-fed heating types) are focused squarely on the simplest of controls, the more manual and mechanical/physical the better. For them the inclusion of an electronics package will never be acceptable, no matter its purpose, ease of use, or track record of reliability and strong customer support, etc. Those customers end up going to other brands because of the decision Leisure Line made to make Coal-trol standard equipment. Being that no company likes to see customers going to a competitor, it is something that comes up from time to time in discussion.

That's not to say that the Coal-trol hasn't brought new customers in to Leisure Line, too. I believe that the net effect has been positive for Leisure Line, as evidenced by their working with us through the years to improve the control and their continued inclusion of Coal-trol as standard equipment on all but their lowest cost model stove, the Econo.

Hey Paul, What happened to the Coalcasts? We miss them.

We postponed the boiler episode due to a scheduling conflict with a guest and then the next month was the fire at Richard's and then we kind of never got around to rescheduling.

We've recently started discussing getting them going again. Have to see if the band can be pulled back together or not.

I second that. I really looked forward toward those coalcasts. Not many folks around here burn coal so it was refreshing to listen to a show all about it.

I REALLY would like to hear the Boiler Coal Cast!!