Some of you have followed my saga here My HW coils are looking rough after summer in damp basement
when my hot water coils
corroded to almost nothing over this past summer.
Well I just went to their website, because I DISTINCTLY REMEMBER
seeing something along the lines of "our coils are 316 stainless steel & feature a lifetime warranty
" posted right on their website. I know for a fact they offered a lifetime warranty because another member pointed that out to me on that thread. I now cannot find any references to a warranty, nor to materials used, on their site.
What I received was NOT 316 stainless -- it's clearly marked on the pipe 304/304L ..... & I saw another members recent pic showing the same. I was going to post the link to the site as I felt that is a pretty deceptive business practice .... especially for what you pay for these things! It looks like they have updated their website & now post NO WARRANTY. If I'm going to pay $220 per 21T coil, it damn well better last a lifetime!
I'm a little bitter since I just had to pay my credit card with a $220 balance, when at the time it was clearly stated that all their coils
have a lifetime warranty.
EDIT: Thanks Dan for pointing out that the site does still mention lifetime warranty. I overlooked that. The part about the 316 I still can't find though. ...
A lifetime warranty was an empty promise for me though!