Customer Service at its extreme Finest.

Customer Service at its extreme Finest.

PostBy: LXD212 On: Mon Nov 23, 2009 3:00 pm

End of last year I purchased a stove form a local retailer that had since ceased operations in my area.

I am just now hooking it up. I contacted Leisure line Stoves this morning and left a messgae. Matt, from Leislure LIne Stove Compnay, contacted me back and answered all questions in detail. Thats not even it. Matt has offered his valuable time to stop at my house to ensure correct draft and offer some pointers. Now that is customer service at its best.

Hats off to Leisure LIne Stove Comapny and all of its fine employees.

Lou
LXD212
 
Stove/Furnace Make: Leisure Line Hearth Model,

Re: Customer Service at its extreme Finest.

PostBy: WNY On: Mon Nov 23, 2009 3:04 pm

Yes, Jerry, previous owner was great and the 2 new guys (Flyer 5 and Matthuas on here) have since purchased the company. Great Service!!

Leisure Line New Ownership
WNY
 
Hot Air Coal Stoker Stove: Keystoker 90K, Leisure Line Hyfire I
Coal Size/Type: Rice
Stove/Furnace Make: Keystoker, LL & CoalTrol
Stove/Furnace Model: 90K, Hyfire I, VF3000 Soon

Re: Customer Service at its extreme Finest.

PostBy: LXD212 On: Mon Nov 23, 2009 11:14 pm

Well the story continues as I stated in previous post Matt from Leisure Line Stoves came out tonite to my home in less than a days notice and solved several issues I had. All around great guy. If anyone is considering a coal stove company. I highly highly recommend Leisure Line based on customer loyalty along let alone quality of product. As well he had several phone calls while at my residence and most if not all were customers have trouble figuring out how to operate unit. Matt walked each and everyone through all needed steps.

Cant not say enough good things about his or his company.

Thanks Matt and all the wonderful staff at leisure line.
LXD212
 
Stove/Furnace Make: Leisure Line Hearth Model,

Visit Leisure Line Stove

Re: Customer Service at its extreme Finest.

PostBy: LXD212 On: Fri Nov 27, 2009 12:33 am

Just got the coal stove up and running. LeisureLine Hearth Model. What a stove. First time my home can actually reach 70 degrees and I dont cringe.

Thank you everyone at coal trol for a great start. All help/customer loyalty is appreciated.

No other stove company can compare to Leisure Line
LXD212
 
Stove/Furnace Make: Leisure Line Hearth Model,

Re: Customer Service at its extreme Finest.

PostBy: syazz On: Tue Dec 01, 2009 5:27 pm

I agree! New to coal this year, I bought a used Hyfire II, and Jerry and Karen were and continue to be a great resource for advice, parts, etc. Also experienced the same high level of service from Paul and Neil at Automation Correct. From everything I hear, the new owners will continue the great tradition of exellence at LL. Could not be happier with my choice of stoves.
syazz
 
Stove/Furnace Make: Leisure Line
Stove/Furnace Model: Hyfire II

Re: Customer Service at its extreme Finest.

PostBy: LXD212 On: Tue Jan 05, 2010 1:32 pm

Last week Matt from Laisure Line placed a visit to my residence and again explained several advantes. hints, tips, advice and so on for my Hearth Model Leisure LIne Stove.

Just wanted to say thank you to everyone at Leisure LIne (including Paige) for great product/customer Service.
LXD212
 
Stove/Furnace Make: Leisure Line Hearth Model,

Visit Leisure Line Stove