Greta, you might have seen this before, but check these things from another posting. Is your unit new?
I went out with a dealer who couldn't fix a problem with lots of unburned coal in the ash in an old '50s efm stoker. Here's what we found:
1: The coal was a 60/40 mixture of barley/rice and resulted in a "tight" bed. The black spot at 3 teeth/5 air was at least 6" across. We set that at 5 feed/5 air after we made the other corrections.
2. The cleanout cover was not fully closed because the cover clamps were set too tight and the lever wasn't fully pushed back. There was air being pushed out of the bottom of the pot. The opening was about 20% of full open. There was ash all around the bottom of the ash door on the outside.
3. The ash door latch handle wasn't installed correctly and the ash door could move open and closed by about 3/4", with the latch in the locked position.
4. The draft at the fire door was zero because the barometric damper was corroded and not responsive to changes in draft. We set that to negative .02
5. The aquastat did not have the required 40 degree spread between low and high limit.
That was enough changes for one day and we haven't heard again from the man who would surely call if it wasn't working.