rico wrote:just wanted to say i bought a leisure line pioneer coal stove on 1/1/2010 usued it for 5 days,had a problem with the stove,told him the problem i was having and he diagnosed it as the control module,waited 5 days for the part to come in and it wasnt the problem,it was the auger to feed the coal,he called and ordered it waited 7 days for the part only for him to tell me the part was never shipped from the company , i was told they are in the process of streamlining the company to make it better ..now i am waiting, still no part...i have had a brand new stove for 4 weeks and could only use it for 5 days,( hard earned money well spent)i have heard alot of good things about these stoves but that was reputation was built with the original owners..if the new owners cant run a business better then they are now you wont be in business long...hope to have my stove up and running before next winter comes....thanks...rico
Flyer5 wrote:This is news to me .We get orders out the same day or the next at the latest . Even stoves go out within 1or 2 business days if just a standard item . I would like to discuss this further if you like give me a call at the shop . 570-752-1811. We don't hide our phone # . My cell # is 570-237-0943 if it is important . I will not cut our dealers out of the loop on parts but warranty items if you are having a hard time with your dealer feel free to give us a call . We value our customers over anything and if this is truly a valid post I will be expecting your call .We will get you up and running . As far as streamlining we are still running around jumping over parts and desks trying to get the work done till 8 pm or later most days so I don't know where you heard that from . Thanks ,Dave
I hpe you are not trying to accomplish somehting by coming onto this forum and attempt to tarnish a reputation of a world class company. As WNY referenced a forum I posted a few months back "CUSTOMER SERVICE AT EXTREMEST FINEST". Thats the best way to describe my dealings with Leisure Line Stove Company from the purchase of my Leisure LIne Hearth Model (in March of 2009 in dealing with Jerry) through the current under new owners Dave and Matt.
As I stated previoulsy the dealer where i purchased my stove closed its doors over the summer of 2009. SO when it came time for me tohook up my stove in Fall of 09 I had a few questions about the installation of my stove. With not knowing where to turn I contacted Leislure LIne directly. Not more than two hours after leaving a message for Leisure Line, Matt, contacted me willing and eager to help. At the point when he contacted me I expressed to him that I was discouraged about how my local dealer treated me. Matt said to me "That Leisure LIne Stove Company would make it right by doing whatever needs to be done" The same day he called me he made a trip to my house to explain the whole coal burning process including personally installing my stove.
After Matt left my house the next day I had some wiring issue (I ran a new wire for my thermostat) I contacted Leisure LIne and asked where can I purchase a longer cable. Dave met me on his way home to personally hand me the cable I requested.
Matt made one more stop at my house to check the draft on the stove and make sure the stove was operating correctly and to show me some operational tricks.
About two weeeks ago I had one minor setback with the stove. Nothing to with quality of the stove. The coal feed was not feeding coal due to a coal jam in the feeder area. Again I contacted Matt and esxplained the problem and he gave me step by step instructions on how to solve the problem. Also stated if I could not solve the problem he would make a stop at the house to fix it.
I always asked Matt for a bill and he would always say included with the warranty. I am sure that the warranty does not cover his time and effort just the product. However he chooses to go a step above the rest.
Currently the stove is up and running great as it has since the day i installed it. The product line and people at Leisure LIne are top notch.
If anyone ever needs to speak with a satisifed Leislure Customer please feel free to contact ,e