No product is perfect. Nor are we ( although I like to think we are ). We are trying but some things may get past us . It gets hectic at times at our shop . Your first choice should be through your dealer where you purchased your stove if they do not have the answers please have them get us involved . We rely on them to help us manage and resolve issues . If for some reason you cannot be helped by your dealer we would like to hear about it . You should then call us at the factory 570-752-1811 you can talk to Matt or Me ( Dave ) . If you just want to share your issue with us we are also happy to listen ,it helps us make improvements . Please take these steps before posting out of frustration ,we do really try to get you back up and running as fast as possible . Enjoy your stove and Thank you for buying a great USA product and burning American fuel .
Or if you just want to vent, post away. We do understand that sometimes you will feel better after letting off a little steam! The worst scenario is an issue that doesn't get aired, we want all our customers to be happy with their purchase and are doing our level best to make sure that happens.
Thank all of you for your feedback, constructive or otherwise, we try and meet all of it with patience and understanding, just remember we are human after all.
Here's a question I've asked of both the new and old owners....
On my Hearth model (circa 2007), LL used a convection blower that has 2 fans riding a common shaft with a center mounted motor...direct drive. Because these fans are so small, they must be spun at high RPM to get the airflow necessary to work effectively. This causes the sound output at anything above 50% to be significant and obtrusive if the stove is in your main living space. Would you consider building an interface that would allow me to use a blower that has a significantly larger and slower spinning fan thus eliminating 3 problems:
1) Annual servicing of the convection fan is impossible without disassembling the stove and removing it from the hearth to gain access to the motor and fans for cleaning and lubrication.
2) The noise...it's freaking loud...a high pitched howl...
3) Vibration of the fans and motor being amplified by the big, steel box thus making the noise issue even worse.
A simple sheet metal plenum which allows a 4" or 6" flex-duct to be attached to it would allow us to use a free standing motor/fan assembly and make this thing virtually silent...like my friend's Alaska stoves.