John,
Thanks for taking the time to contact us.
Levi Strauss & Co. is committed to providing products of the highest quality. If you feel you have a product that may be defective, we recommend that you first attempt to return it to the store where it was originally purchased. If that's not possible, you can send it directly to our Consumer Returns Department for inspection.
INSTRUCTIONS:
1.) Make sure your product is washed. (in compliance with Health Regulations)
2.) Print a copy of this email and fill it out completely.
Case #: 3XXXXX7 (Please note this form can be used once for this case only)
Date:
Name:
Street Address (no PO boxes):
City:
State:
Postal Code:
Daytime Phone:
Email:
XXXX@ptd.net# of products sending in to be inspected (3 max.):
Replacement size requested:
Brief description of problems:
If your product is not defective, do you want it returned to you? Yes/No
3.) Enclose the email with your package and send to:
LS&CO. CONSUMER RETURNS
501 EXECUTIVE AIRPORT DRIVE
HENDERSON, NV 89052.
If your product is found to be defective, a replacement will be sent to you. If the same style or finish is not available a comparable product or resolution may be substituted. Please note that we are unable to replace products if the implied defects are due to normal wear and tear or the product is within factory specifications.
Please allow 4-6 weeks for the entire process to be completed.
If there's anything else we can help you with, just email us back or give us a call at 1-800-USA-LEVI. We're available Monday - Friday, 6:00am - 4:30pm Pacific Time.
Thanks again,
Sarah
Levi Strauss & Co.
Consumer Relations
sarort3568547
Caring for our planet never goes out of style.
You can help decrease the climate impact of your clothes and keep 23 billion pounds out of landfills each year. Wash your jeans in cold, line dry when possible and donate to Goodwill(R) to do some good.
To learn more, please visit levi.com/care