Neil and Paul are a two man show, so if you can't reach them by phone they must be out of town. They have provided me absolutely top notch service. I would buy another in a heart beat if I ever had a need for one.
I have used one for 6 months, aboslutely love it. Am now installing a coal boiler system so don't need it.
It is posted with my Alaska Stove in the Forum want ads. I would consider selling it separately, just PM or E-mail me, we can discuss it further.