What a Pain in the ass. My House AC kicked the bucket. I'm an HVAC engineer and my soon to be brother in-law is a certified AC installer etc. So we take a look at it and it's pretty obvious whats wrong with it, the 2 way capacitor is blown. Piece of cake, 10 minute fix.
So the AC is only 3 years old and still under warrenty, 5 year parts but only 1 year labor. So I call Carrier and the say I have to go through a Carrier dealer. No problem, I get transfered to one. They say they only do service and not parts...... the only way to get a part off of them is to have them come out and tell me what's wrong with it....for $94!!!!! WTF. Plus what ever labor they would charge to replace it (even though I have the capacitor in my hand right now)
So I call around and find I can buy the capacitor for $11. So much for the F-king warrenty.
$11 without the warrenty....... $94+ with the warrenty....... Priceless