New Pocono Install??

I recently purchased a pocono for my house, and I had a couple questions. I watched the dvd that came with it. I didn't get the galvanized plate that covers the door when u want to clean the glass. Should that have been included with the stove? I asked the dealer and he said no but I'm not so sure. I think he may just b trying to make me pay extra for it. (I only say that because I don't think he is the most trust worthy person, since I had to pay the 2010 price for a 2009 model).
Second question is can I burn oiled coal in it, and should I use oiled coal or not? The local coal yard said I shouldn't have problems with coal dust, but I'm not sure since it is in my finished family room in the basement.

Well I have two Poconos (110K) - I can't tell you if the part you are asking for is included this season or not. One thing I can promise you on the Pocono and my DVC and most coal blown stoves is the the flame view is transient. I have tried everything and have come to accept that the red glow through he glass is all I am gong to get without a lot of trouble. If you are lucky you will get peeks through the etched channels. The hot coal ash is a great glass etcher. Get used to the idea and enjoy one of the worlds great stoves. So enjoy your new stove and wave to the flames every morning - it will be fleeting.LOL. I use oiled coal.

Yes you can burn oil coal and yes you should have gotten the plate. Also I bought my pioneer direct from leisure line and had it shipped to me out of state it was hundreds less like $600 than what all the dealer's wanted for one in my area where talking about 8 or more within a few hundred miles.I couldn't understand how they could jack the price up like that and be able to move any product with such a mark up. I was just in my local stove dealer who does carry LL to get some new gasket for my ash door and they have a pioneer top vent sitting in with the higher end wood stoves with no literature etc you would think it was just a plain wood stove and have seen there hyfires shoved in the corner by the entrance door like there there for scrap. If I sold there product which I believe is a excellent source to heat and a great product in general I would be pushing the product alot better. Everyone that sees my stove has no idea that it burns coal they thought coal burning was over in the 50's. Sorry for the rant but If I were LL I would just sell direct and be done with it ive read quite and few stories about shady dealers. I would contact the new owners here of leisure line im sure they can set you up with what you need they seem like stand up guys as where the previous owners. Also I would have not payed 2010 price for the older model. Like the previous poster your glass will only stay clean for so long maybe half a season and be to etched to clean its a loosing battle you will get used to the orange glow there are quite a few post here about cleaning glass here. Congrats on the new stove there great im just hoping for a 110k burner for my pioneer in the future.

duramaxsp33d wrote:I recently purchased a pocono for my house, and I had a couple questions. I watched the dvd that came with it. I didn't get the galvanized plate that covers the door when u want to clean the glass. Should that have been included with the stove? I asked the dealer and he said no but I'm not so sure. I think he may just b trying to make me pay extra for it. (I only say that because I don't think he is the most trust worthy person, since I had to pay the 2010 price for a 2009 model).
Second question is can I burn oiled coal in it, and should I use oiled coal or not? The local coal yard said I shouldn't have problems with coal dust, but I'm not sure since it is in my finished family room in the basement.

The door cover is only standard with the Hearth and the Pioneer models . It does fit all others since the Pocono most times ends up in a basement, it doesn't make sense to add the door as standard most people won't use it . We cannot tell the dealers what prices to sell at that is determined by their own needs or overhead we can only have suggested prices .I can say most of our dealers are honest as far as we know. If there are problems with dealers we do like to deal with them, most times it turns out to be misunderstandings.Also if anyone does have issues with there dealer it would be appreciated if you would contact us directly give us a chance to work things out before posting dealers names here.
Thank you for buying a Leisure Line we promise to make sure you know you made the right decision . Stay warm ,Dave

smith10210 wrote:Yes you can burn oil coal and yes you should have gotten the plate. Also I bought my pioneer direct from leisure line and had it shipped to me out of state it was hundreds less like $600 than what all the dealer's wanted for one in my area where talking about 8 or more within a few hundred miles.I couldn't understand how they could jack the price up like that and be able to move any product with such a mark up. I was just in my local stove dealer who does carry LL to get some new gasket for my ash door and they have a pioneer top vent sitting in with the higher end wood stoves with no literature etc you would think it was just a plain wood stove and have seen there hyfires shoved in the corner by the entrance door like there there for scrap. If I sold there product which I believe is a excellent source to heat and a great product in general I would be pushing the product alot better. Everyone that sees my stove has no idea that it burns coal they thought coal burning was over in the 50's. Sorry for the rant but If I were LL I would just sell direct and be done with it ive read quite and few stories about shady dealers. I would contact the new owners here of leisure line im sure they can set you up with what you need they seem like stand up guys as where the previous owners. Also I would have not payed 2010 price for the older model. Like the previous poster your glass will only stay clean for so long maybe half a season and be to etched to clean its a loosing battle you will get used to the orange glow there are quite a few post here about cleaning glass here. Congrats on the new stove there great im just hoping for a 110k burner for my pioneer in the future.

To be clear you probably purchased it last year from Jerry's store officially . He has the retail outlet so it was probably sold through the store and shipped from LL's shipping dock . He had a pretty good setup having both . This was brought up before ,the reason for dealers is most people need support for installing repairing and some operating . We have to trust our dealers to represent us properly and support our product and most do a really great job at it and are very committed .Plus they need to make a living . We would not be able to support our product as well as we do without them . The geographic area would make it impossible, also we would have a hard time making anymore product because of time. Believe it or not we don't sit behind a big cushy desk barking orders , we are highly involved in the building process as well as all the paperwork and development plus making sure we have enough inventory . Don't get me wrong I wouldn't trade my job for anything else I love it ,but it does get overwhelming at times like any other job . That is why we ask people to look to their dealers first for support or the DVD or user manual or even this forum it helps us . Anyone is welcome to call us if they cannot get the help they need locally (or just to say hi),understanding that we will usually stop whatever we are doing and give 100% attention to your needs .We don't hide our # [Phone Number Removed] .Our customers new and old are very important to us so thank you. I hope this gives a little more understanding of why it works the way it does. Dave

Believe it or not we don't sit behind a big cushy desk barking orders
Not sure about that one Dave every time I call Up there your the one answering the Phone
Oh I got it you Must have that Phone on yor hip when your out on the floor

coal berner wrote:Believe it or not we don't sit behind a big cushy desk barking orders
Not sure about that one Dave every time I call Up there your the one answering the Phone
Oh I got it you Must have that Phone on yor hip when your out on the floor

We have 5 cordless phones placed strategically around the shop . Sometimes we have to leap over stoves to find them.By the end of the day they usually all end up in the same vicinity to where I am working. Good entertainment anyway .

Flyer5 wrote:

duramaxsp33d wrote:I recently purchased a pocono for my house, and I had a couple questions. I watched the dvd that came with it. I didn't get the galvanized plate that covers the door when u want to clean the glass. Should that have been included with the stove? I asked the dealer and he said no but I'm not so sure. I think he may just b trying to make me pay extra for it. (I only say that because I don't think he is the most trust worthy person, since I had to pay the 2010 price for a 2009 model).
Second question is can I burn oiled coal in it, and should I use oiled coal or not? The local coal yard said I shouldn't have problems with coal dust, but I'm not sure since it is in my finished family room in the basement.

The door cover is only standard with the Hearth and the Pioneer models . It does fit all others since the Pocono most times ends up in a basement, it doesn't make sense to add the door as standard most people won't use it . We cannot tell the dealers what prices to sell at that is determined by their own needs or overhead we can only have suggested prices .I can say most of our dealers are honest as far as we know. If there are problems with dealers we do like to deal with them, most times it turns out to be misunderstandings.Also if anyone does have issues with there dealer it would be appreciated if you would contact us directly give us a chance to work things out before posting dealers names here.
Thank you for buying a Leisure Line we promise to make sure you know you made the right decision . Stay warm ,Dave

Interesting thought but isn't the door also the ash tray pan lid? I don't much care about the price since the other dealers had to order a new 2010 model so I was paying the new price regardless, but if I'm paying $3,300 for a stove a $3 piece of galvanized sheet metal seems like a give me.

duramaxsp33d wrote:snip... Second question is can I burn oiled coal in it, and should I use oiled coal or not? The local coal yard said I shouldn't have problems with coal dust, but I'm not sure since it is in my finished family room in the basement.

Not sure if you have an answer to your oiled coal question.... as has been stated oiled coal is used by others with our stoves. It can be used with no adverse affects in any of our stoves. The benefit of not having any dust from the load in process is very nice. The extra expense is worth it in my view.

With regards to the door cover question we want you to be happy, please let us know by PM what we can do to solve this gap in our meeting your expectations.

Thank you for choosing Leisure Line.

Matthaus wrote:

duramaxsp33d wrote:snip... Second question is can I burn oiled coal in it, and should I use oiled coal or not? The local coal yard said I shouldn't have problems with coal dust, but I'm not sure since it is in my finished family room in the basement.

Not sure if you have an answer to your oiled coal question.... as has been stated oiled coal is used by others with our stoves. It can be used with no adverse affects in any of our stoves. The benefit of not having any dust from the load in process is very nice. The extra expense is worth it in my view.

With regards to the door cover question we want you to be happy, please let us know by PM what we can do to solve this gap in our meeting your expectations.

Thank you for choosing Leisure Line.

So question, I bought coal the other day and it is wet, not oiled but water. I assume from mining and washing, since it was stored under a roof. Also it was raining when I hauled it home. Does this hurt anything, will it dry out since I have it stored in my barn? It's not soaking wet but its wet.
I already ordered a door cover.

The coal will freeze if stored outside and if it doesn't have enough time for the water to run out of the pile .As long as you are not dumping water into the hopper, damp coal won't hurt and it will help control the dust . Thanks ,Dave

duramaxsp33d wrote:

Matthaus wrote: Not sure if you have an answer to your oiled coal question.... as has been stated oiled coal is used by others with our stoves. It can be used with no adverse affects in any of our stoves. The benefit of not having any dust from the load in process is very nice. The extra expense is worth it in my view.

With regards to the door cover question we want you to be happy, please let us know by PM what we can do to solve this gap in our meeting your expectations.

Thank you for choosing Leisure Line.

So question, I bought coal the other day and it is wet, not oiled but water. I assume from mining and washing, since it was stored under a roof. Also it was raining when I hauled it home. Does this hurt anything, will it dry out since I have it stored in my barn? It's not soaking wet but its wet.
I already ordered a door cover.

The door cover did not come with my Pocono bought in 2009, I actually ws able to disassemble a brand new Pocono from its shipping box wrapped in plastic from the factory, the cover was not in there, The dealer I bought it from is not the kind of guy that would hold back on me .

The Pioneer cover you do purchase separately does fit well over the Pocono door opening (same cast door in both models) though the door cover does not fit entirely over the entire top of the Pocono ash pan since the Pocono ashpan is so much bigger than the Pioneer.

I'm just glad we have a company like LL still in existence, I had no prob paying a few more bucks for a sheet metal door. I could have made one though laziness prevales my soul as I grow old.



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