smith10210 wrote:Yes you can burn oil coal and yes you should have gotten the plate. Also i bought my pioneer direct from leisure line and had it shipped to me out of state it was hundreds less like $600 than what all the dealer's wanted for one in my area where talking about 8 or more within a few hundred miles.I couldn't understand how they could jack the price up like that and be able to move any product with such a mark up. I was just in my local stove dealer who does carry LL to get some new gasket for my ash door and they have a pioneer top vent sitting in with the higher end wood stoves with no literature etc you would think it was just a plain wood stove and have seen there hyfires shoved in the corner by the entrance door like there there for scrap. If i sold there product which i believe is a excellent source to heat and a great product in general i would be pushing the product alot better. Everyone that sees my stove has no idea that it burns coal they thought coal burning was over in the 50's. Sorry for the rant but If i were LL i would just sell direct and be done with it ive read quite and few stories about shady dealers. I would contact the new owners here of leisure line im sure they can set you up with what you need they seem like stand up guys as where the previous owners. Also i would have not payed 2010 price for the older model. Like the previous poster your glass will only stay clean for so long maybe half a season and be to etched to clean its a loosing battle you will get used to the orange glow there are quite a few post here about cleaning glass here. Congrats on the new stove there great im just hoping for a 110k burner for my pioneer in the future.
To be clear you probably purchased it last year from Jerry's store officially . He has the retail outlet so it was probably sold through the store and shipped from LL's shipping dock . He had a pretty good setup having both . This was brought up before ,the reason for dealers is most people need support for installing repairing and some operating . We have to trust our dealers to represent us properly and support our product and most do a really great job at it and are very committed .Plus they need to make a living . We would not be able to support our product as well as we do without them . The geographic area would make it impossible, also we would have a hard time making anymore product because of time. Believe it or not we don't sit behind a big cushy desk barking orders
, we are highly involved in the building process as well as all the paperwork and development plus making sure we have enough inventory . Don't get me wrong I wouldn't trade my job for anything else I love it ,but it does get overwhelming at times like any other job . That is why we ask people to look to their dealers first for support or the DVD or user manual or even this forum it helps us . Anyone is welcome to call us if they cannot get the help they need locally (or just to say hi),understanding that we will usually stop whatever we are doing and give 100% attention to your needs .We don't hide our # 570-752-1811 .Our customers new and old are very important to us so thank you. I hope this gives a little more understanding of why it works the way it does. Dave