Leisure Line Shipping to Dealers

Leisure Line Shipping to Dealers

PostBy: AJtheNewbie On: Thu Dec 09, 2010 5:10 pm

I will begin by saying that I am frustrated...

I needed the gaskets replaced on my LL Hyfire 2 (top door, glass, bottom door)...so I found a local dealer listed on the LL site...took the doors to them...
they ordered the gaskets 3 weeks ago while I was there...and here I am still waiting to fire up my stove during the coldest part of the winter so far...
because the gaskets have still not arrived at the dealer location. I am located in NY...LL is in PA...I could have driven down and picked them up and would
have had them 2 weeks ago. The Hyfire has served me well...but this is my first exeprience with LL customer service, parts, etc...
and I will say it has been an extremely frustrating experience for me.

Could someone associated with LL please help me understand how how I am still waiting for the gasket set to arrive at the dealer location after 3 weeks?
AJtheNewbie
 
Stove/Furnace Make: Leisure Line
Stove/Furnace Model: HyFire II

Re: Leisure Line Shipping to Dealers

PostBy: tsb On: Thu Dec 09, 2010 5:45 pm

Any dealer worth a pinch of *censored* should have the gasket
in stock by the roll. They could have done the job while you waited.
A good ACE hardware has what you need.
tsb
 
Stoker Coal Boiler: Binford 2000
Hot Air Coal Stoker Stove: LL Pioneer top vent
Hand Fed Coal Stove: Saey Hanover II

Re: Leisure Line Shipping to Dealers

PostBy: Flyer5 On: Thu Dec 09, 2010 6:10 pm

tsb wrote:Any dealer worth a pinch of *censored* should have the gasket
in stock by the roll. They could have done the job while you waited.
A good ACE hardware has what you need.




99.999 % of the time orders including stoves go out the same day orders are placed . Can't explain your situation , I am sorry to hear you are having an issue with this. Please give us a call at the factory ,I would like to understand this further . 570-752-1811 . Dave
Flyer5
 
Stoker Coal Boiler: Leisure Line WL110
Hot Air Coal Stoker Stove: Leisure Line Pioneer

Visit Leisure Line Stove

Re: Leisure Line Shipping to Dealers

PostBy: WNY On: Thu Dec 09, 2010 6:51 pm

You probalby could have just gotten the same gaskets at a local stove/hardware store, or call LL directly as stated above, I have always gotten great service from Jerry (previous owner) and the New Guys at LL. ! :)
WNY
 
Hot Air Coal Stoker Stove: Keystoker 90K, Leisure Line Hyfire I
Coal Size/Type: Rice
Stove/Furnace Make: Keystoker, LL & CoalTrol
Stove/Furnace Model: 90K, Hyfire I, VF3000 Soon

Re: Leisure Line Shipping to Dealers

PostBy: 009to090 On: Thu Dec 09, 2010 6:58 pm

My thoughts are, the dealer was delaying the order until he had a larger order, or more orders to call in at the same time. Maybe he saves in shipping costs this way, or gets a bulk discount?
I got a Harman dealer who does this. :mad:
009to090
 
Stoker Coal Boiler: EFM 520 HighBoy
Hot Air Coal Stoker Stove: DVC-500 x 2
Coal Size/Type: Anthracite Rice

Re: Leisure Line Shipping to Dealers

PostBy: AJtheNewbie On: Thu Dec 09, 2010 11:50 pm

WNY wrote:You probalby could have just gotten the same gaskets at a local stove/hardware store, or call LL directly as stated above, I have always gotten great service from Jerry (previous owner) and the New Guys at LL. ! :)


You know...I honestly tried to locate the gaskets in hardware stores...but I couldn't find them...unless I am being too picky. The gaskets on my leisure line we a much finer / tighter weave that the ones I saw in the stores (they appear to be more what is used on wood stoves)...I am assuming there is a difference between what you need for coal stoves and wood stoves...unless I am assuming wrong...which could be very true.

Thanks for the feedback...I am going to try to touch base with LL sometime tomorrow...to at the very least communicate my situation.
AJtheNewbie
 
Stove/Furnace Make: Leisure Line
Stove/Furnace Model: HyFire II

Re: Leisure Line Shipping to Dealers

PostBy: fastcat On: Fri Dec 10, 2010 1:23 am

Gasket is a gasket as long as it is the right size.
fastcat
 
Hand Fed Coal Stove: Hitzer 50-93
Coal Size/Type: Blaschak Nut/Stove Mix

Re: Leisure Line Shipping to Dealers

PostBy: minimax On: Sat Dec 11, 2010 11:09 am

I was with Gerry on wednesday the 8th and got gaskets his were a little thicker than my local dealer
call gerry at 5707883330 or
Last edited by Richard S. on Sat Nov 30, 2013 12:39 pm, edited 1 time in total.
Reason: <removed dead link>
minimax
 
Stove/Furnace Make: Leisure Line
Stove/Furnace Model: Pioneer Le top vent

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