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When I got a truckload from them in 2008 it was the same way. They were flooded with orders and took a few days to return my call...but they did and I got my truckload of nut coal a few weeks later. It burned excellent.
I e-mailed them 2 years ago for a price quote on a tractor trailer load of bagged rice. They e-mailed me back the next day and gave me a quote of $225 per ton for the coal and $100 per ton for the freight. $325 per ton! I get it here for $265.
I'm shopping for 2012 and beyond.I can get it to me for $65.00 a pallet in a full load.Now I'm shopping for the best price per Ton on the Coal.They aren't very low right now,but you never get a good deal at peek time.