Warrenty

it is a TLC 2000 top loading door gasket was a little out of line loosend the nuts and moved it around and got it right but the upper right nut was cross threaded and stripped out also the gasket on the ash door on one corner isnt out far enough as you can see I hope in the pics they are fixes I can do but is something I should not need to do what got me was Harman said they don't make mistakes

If you have access to a tap & die set--try re-tapping the cross threaded hole the size it is--if not you'll have to go up one drill size & drill & tap it--I'll look closer at the 2nd pic tomorrow--it's not real clear or I'm just tired--You're right otr--it sux that Harman is like that. Later my friend---OK--Tues AM---is the gasket on the ash door the right size rope--sounds silly, but, it should fit snuggly no matter what??? I think it's supposed to be 1/2" or 5/8"--it looks too fat & was really crammed in at that one corner & just kinda placed in the rest of the channel??? I don't beleive it should be OUT at all--just snugged in the channel to catch the lip.If in fact there is a lip on the stove body at the ash opening?? My stove is similar but not a Harman. I'm sure you'll get some other thoughts on the problem--these are just mine

Had that same experience with the ash door when I first bought mine 5 seasons ago. The top corner of the ash pan over the latch was the same as yours. I ran it that way for 4 seasons. The only problem was a little dust would come out of that corner sometimes when shaking. This season I replaced the gaskets on the top load door and the ash door. Ash door problem solved, but it never seems like a nice tight closer. Harmons specs say 5/8 for the ash door but I think I'll try 3/4 on it before I fire it up next season.

As for your problem with the top load door I would try what freetown fred suggested.

Too bad Harman has such an arrogant customer service policy. They do make nice stoves.

thanks for the info think that when I find out what the dealer finds out from Harman and replace the rope on the ash door me I cant wait 4 yrs that little puff of ash bugs me to death so think will try the 3/4 rope so far don't know about the striped bolt as I think it is to short to get a di on it and that top gasket is it a common type of stuff as the one that is on has a flat edge that goes under the center metal plate thanks

Is the bolt stripped or broke?? Vice-grips to get it out--pull & turn if stripped.

ontheroad wrote:thanks for the info think that when I find out what the dealer finds out from Harman and replace the rope on the ash door me I cant wait 4 yrs that little puff of ash bugs me to death so think will try the 3/4 rope so far don't know about the striped bolt as I think it is to short to get a di on it and that top gasket is it a common type of stuff as the one that is on has a flat edge that goes under the center metal plate thanks

you know cant say did not look just assumed it was a stud welded to the lid as it is only 3/16 to 1/4 in thick and nothing shows through from the out side the studs only stick out may be 3/4 inch if that tied to take a pic of it but with all the black nothing would show up if all else fails just drill it out and replace it with a stainless steel bolt

Get hold of Harman & make noise

and so... the $64,000 question is - how many out there can give me the factory number of Harman and the customer reps ext number or name or anything, so you have somewhere to complain to. So, without cheating, would each Harman stove owner send me a PM on this customer service number and I will publish the results. Remember, when Harman was sold to HNI the seller stayed on tp assure quality and customer service.....This is as secret as Obamas true birth place. Wait now, any minute the Harman customer rep will post it here (he follows this board all the time).. be patient now.... any second.... let me sing you a song....hahahahahahahahaha.

When my new POS P38+ broke down for the nth time I could not get it repaired anywhere and my dealer is useless. HIs response to it being down in the middle of winter for six weeks due to a Harman design fault was.... it is not supposed to be your primary heat source.... So this is how I solved it, go onto the Yahoo finance board and the HNI message board. Keep posting the crap that is happening to you. Eventually a POed minion from the factory will call or write to you and give you the secret number.... yep, and this is what they call customer service. You think I am just a complainer Then call Dave at LL and ask him if my three LL stoves have been a problem.... Wait a minute did I say three - soon to be four... more on this later. Phoned the factory in my early days over a minor issue that was my fault and Dave answered and worked me though it and now I have bought two more stoves... pppst... Harman that is how the world works. Or do you get better results from your ads in Playboy - don't answer that one.

That could have been Harman business but when it is -10F and things break I need service. Harman does have a money back warranty - sort of. They guarantee that if you freeze to death as a result of owning a Harman stove they will come and spit on your grave. hahahahahahahahaha... am I being too harsh... ask Dave.

Here's the Harman Warranty # I was given when I had my problem, not that it did any good...

717-362-1422

Good luck with them!

ya here is the 800 no I called 800-664-3119 for all the good it did other than make me mad as I stated before guy told me they make 100s and they don't make mistakes on there stoves some body posted early had same prob with gaskets so make 2 how many more

well update surprise surprise just talked to my dealer said Harman is sending all was all prepared to start grinding and drilling so sounds all is going to end well so I guess to keep the blood pressure down the thing to do is not to talk to Harman which is sad that they don't have people manning the phones that have better manners

I'm really sorry that you have had such a disappointing experience with a manufacturer that won't back its product. If you got a good stove from Emery at Antique Stove Hospital or Doug at Barnstable, they are up front, friendly and very helpful. It makes all the difference in the world when the people you buy from want to insure that you are happy with the product you spent your hard earned money on.

Even if you didn't buy a stove from them and you need help with one you bought somewhere else. They still will help you get parts for it or help you with information. Just some food for thought.