To hound or not to hound?

Re: To hound or not to hound?

PostBy: jim d On: Fri Oct 28, 2011 9:39 pm

hey cm patience is way over rated !!!
jim d
 
Stove/Furnace Make: alaska//coaljck
Stove/Furnace Model: liberty// cj3

Re: To hound or not to hound?

PostBy: freetown fred On: Fri Oct 28, 2011 10:06 pm

Yes it's a shame, but it is,but unfortunatly, BS usually is right on the money & needs to be corrected quickly. chevymatt, I'd also be nervous :(
freetown fred
 
Hand Fed Coal Stove: HITZER 50-93
Coal Size/Type: BLASCHAK Nut/Stove mix

Re: To hound or not to hound?

PostBy: gaw On: Sat Oct 29, 2011 6:02 am

dchartt wrote:shipping depart. called me to setup delivery, which was 3 days later, they sub out their shipping to delivery companies, truck shows up to deliver and guy tells me he cant back into my driveway because anything past that he is responsible for, yep just what i wanted half ton stoker sitting on the main road in front of my house, Ben if your reading these are things customers need to know, that was friggin ridiculous, got my side by side and some rope and thankfully it was bolted to a heavy duty pallet and i pulled it up to my barn where i am installing it, thank god everything went smooth

It will also depend on the driver and company. Residential driveways are not usually suited for heavy trucks, there are too many unknowns. If the driver enters your driveway and the weight of the truck breaks a water line or collapses a drain pipe guess what, you go after the trucking company for damages even though they were just doing what you asked, and by “you” I am not referring to anyone here just the generic “you” and more specifically all the “you”s that caused trouble in the past that ruined it for “us.”
chevymatt wrote:Wow now you got me nervous. Mine was picked up today and is supposed to be delivered Monday. I have an 800' driveway and were supposed to get snow tomorrow. Did you call and talk to Ben about that B.S? I may not even be around because I work on powerlines and if we get hammered with snow i'll be at work. Should my 5month pregnant wife be responsible for dragging this $9000 anchor up the driveway. This wont fly

Maybe you can get the name and contact info of the shipping company. If the weather will create problems you can have delivery delayed a day or two. Maybe you want to pick it up at their terminal. You could ask about coming up your driveway and if they won’t can you sign a waiver releasing them of liability to come up the driveway? It never hurts to ask.
gaw
 
Stoker Coal Boiler: Keystoker KA-6
Coal Size/Type: Rice from Schuylkill County

Re: To hound or not to hound?

PostBy: freetown fred On: Sat Oct 29, 2011 9:24 am

Sorry, but if I'm putting out the big bucks towards the purchase of something--I expect the seller to KNOW what the hell is going on at all stages of that purchase, in this case, the delivery--one of the biggest problems in this society today is the we dump responsibility of things, on--wait for it-- THE NEXT GUY--in my book, that's CRAP. If I'm taking someones money for a service, I'm damn sure going to know what's going on from start to finish--sooo, my concern is that so many people make excuses for the inadequacy's of a vendor & I don't care how good the product is--it's irresponsible & very un-business like. Plus, I'm not reading anything from them's that's SUPPOSED to be in the know on here :( Just one grumpy old guy's thoughts ;)
freetown fred
 
Hand Fed Coal Stove: HITZER 50-93
Coal Size/Type: BLASCHAK Nut/Stove mix

Re: To hound or not to hound?

PostBy: dchartt On: Wed Nov 02, 2011 10:06 pm

updates on the delivery? hope everything went alright for you, yeah luckily enough i work night shift and was able to be here when he came with my unit...what in the heck would i have done if i wasn't here? Ben maybe you could inform me since you didnt in the past? when it came time to the business end of the deal (boiler being finished and shipped) AHS quits answering phones and returning calls
dchartt
 
Stoker Coal Boiler: AHS 130
Hand Fed Coal Stove: Glacier Bay

Re: To hound or not to hound?

PostBy: chevymatt On: Wed Nov 02, 2011 11:05 pm

The boiler was successfully delivered on Monday afternoon. The shipping company called before delivering and I was able to email them a waiver giving them permission to drive on my property. Thank goodness for this site or I would probably be down by the city working like I am and a new boiler sitting in the driveway with a unhappy pregnant wife at the house.

Now if I can only get a plumber to call me back to hook it up life will be good. It could possibly be done before I get home if we end up going to Connecticut to help turn people's power back on.

Thanks for all the help guys
chevymatt
 
Stoker Coal Boiler: AHS S260