Not happy with Rella customer service? I could tell you stories that defy all logical customer service expectations! Let me summarize by saying if all other coal dealers in a 300 mile radius closed shop, I'd dig my own property first in hopes of finding the first vein of coal on long island. After likely failure (and govt fines
) I'd convert my house to electric......before I'd buy anything from Rella.
Anyway, I have a construction background and made up my own plans based on what forum members here recommended for bin size based on volume and using std floor and wall construction techniques.
Bethlehem had gone thru a mgmt change but seem to be responsive and delivering. I am looking into other dealers I was given for coal.
My stove takes rice coal that gets loaded in a hopper and automatically fed to the burn plate.
Yep, live pretty close to the ecology site...know it well.