Ashcat wrote:A bit of follow-up: I spoke to my dealer today, who reports that he spoke to Hitzer and was informed that the grate frame is NOT covered under warranty. I have seen a PDF of the Hitzer warranty that a stove shop had posted online, and it did specifically disclaim any part that was not manufactured by Hitzer themselves, including grates. I had assumed that the grate frame was manufactured at Hitzer, but apparently this is not the case..
Good information to know for my grate warranty request for a similar part. I'll ask them if they consider this acceptable & ask who made it for them so I can speak to them as well.
The question is not just a warranty question but a question of if the grate was made properly ~ if the performance is not up to snuff then the warranty issue is not a major roadblock to getting it replaced.
From the Hitzer website (503 brochure)
• 3/16" steel firebox • 1/4" steel top • 11 gauge steel
exterior shell • Removable cast iron grate system
One could argue that the listing of the grates is a "high quality material" is an express warranty that supersedes or is in adds these parts in addition to the written warranty, attached here; either that or they should change their sales lit to delete the "high quality" . Look, they don't warranty the blowers? Really? How much howling would a person do if the fans failed after 24 hours?
Hardly anyone makes all the components in their products ... to market the final product as having high quality materials (they could have made the grate from SS if they wanted to ~ and maybe should have if they want to tout its high quality) and then to say "we don't stand behind it" is counter intuitive.
Also read the warranty again ... it does not exclude the GRATE FRAME ... it's their words, not mine. The other text "other component..." is vague and does not inform the buyer that the grate frame is not covered. I think the grate frame is covered unless they specifically says it is not !
I think I'll get my gate frame under the warranty ...