Dealer: Dave Wendel of Wendels Poultry Farm, East Concord NY.
Dealer's Customer Service: Very good. He doesn't have the insurance for full installs but he comes out on first firing, checks your set up, shows you how to light it and adjusts the barometric damper with a manometer. After a week of running, he checked in with me to see how things were going and haven't needed to talk to him since, until a week ago when I was ready to stock up on coal for next winter.
I know he will go out and visit past customers if they have problems arise.
Stove Brand: Keystoker Koker
Company's Customer Service: Haven't had to call them but I believe other forum users have gotten answers from Keystoker.
Level of satisfaction: Very satisfied so far, but I am just wrapping up my first year of burning coal so we will see what the future holds. I am not anticipating any big problems in the future. My chimney drafts very will, never lost it this spring even when it was in the 70's and I never lost my fire other then when I took too long setting up my coal trol and had to re-fire.
Problems with stove: none so far