So I got this ARMY/NG full size van in the shop.
Seems like someone drove it and returned it without mentioning that the side impact airbags had deployed. They just stuffed them back up into the headliner and parked it. Next guy gets in it and notices the indicator on the dash and reports it. However they do not know who was driving it when they deployed. Best answer for the deployment is that this thing almost rolled over which triggered the roll over sensor causing the side bags to come out. They bring it to me for estimating the extent of the damages. However since there was a deployment of a SRS component, there can be no guarantee that the front airbags would deploy in another collision so it gets parked here. Almost 1 month so far.
Now comes the fun part.........trying to get authorization to repair it and arrange payment for the repairs.
I have spent about 2 hours so far filling out online forms and discussing it with various alphabet soup titles trying to figure out who and when this will get resolved. Local contact gets just enough info for the immediate needs. Then finds out that they should have gotten more info before submitting the info so back on the phone again. Come to find out that due to the cost, I should have never submitted a bid because I am not listed on the .gov list of approved vendors. Had to get a D & B number, then apply for a CCR listing. Now wait 4-5 days before I can fill out another form using the CCR number......AAAARRRRGGGGHHHHHH
And they wonder why things cannot get done..............
Rick