E Mail Trail:
Waterproof I do not expect. Water resistant I do expect from any pair of men's shoes. I have been wearing shoes for a fair number of years and have ventured out in wet conditions (wet grass, rain, snow, etc) quite a few times, so I would think I'm fairly well versed in what to expect from most men's footwear under varying conditions.
This particular pair of shoes, after 10 minutes of walking around on wet grass left my feet completely soaked, to the point that I had to remove my socks and dry my feet. I did not step in a 2" deep puddle, it wasn't even raining.
The problem is poor quality and poor construction. The uppers are sewn on with the edge of the material facing outward, creating a channel that accumulates water and allows it to seep into the shoe.
I would prefer not to return the shoes to the retailer without some kind of authorization from Wolverine first. I have dealt with this retailer many times and they are very fair. I don't want to seem like I am blaming them for this problem.
You are asking for my contact information, however I have already provided it in the contact form and is replicated in the history that is part of this email.
As far as the style and size info please refer to the attachments.
Shoes were purchased here on 11/22/11 for $109.99:http://www.famousbrandshoes.biz/
On May 25, 2012, at 1:10 PM, Web - Wolverine Boots & Shoes wrote:
Thank you for contacting us about your Wolverine footwear. I am sorry to hear about the issues you are having with your footwear. I am sorry to say that the Zeus is not/ nor does it claim to be waterproof. We recommend returning them to your retailer first. If they are unable to assist I will be more than happy to set up a return and do a replacement for a new pair. If this is something you are interested in please let me know. Please provide the information below and we can get the return started immediately.
-Daytime phone number
-Style and color of footwear or stock number
-Size and Width
Once we have received your information we will send you a Return Authorization number and instructions on how to return your product.
I hope this is helpful!
Wolverine Consumer Accounts Specialist U.S.
T 1.866.699.7369 F 1.888.306.0936http://www.wolverine.com
From: [email protected]
Sent: Friday, May 25, 2012 11:10 AM
To: [email protected]
Subject: QUESTION General Inquiries - WOLVERINE.COM
The following question was submitted by John K
Topic: General Inquiries
First Name: John
Last Name: My Last Name
Email: My Email
Address Line 1: And so on
Address Line 2:
I bought a pair of Wolverine shoes, Zeus Oxford style last November. I have only worn them 10 times, at the most. I did wear them once in the rain and I thought I felt like my feet were getting wet. This morning I wore them when I took my dog out in the wet grass. Within 5 minutes the shoes were making squishing sounds and my socks were getting wet. Water leaks right in through the stitching all around the shoe.
In addition when I first bought them the soles were very slippery, I had to scuff them up on a concrete surface.
$110 worth of Red Chinese garbage, I'm sorry to say.
This email has been delivered to the
service staff of WOLVERINE.COM