Jreeves54,first off are you sure you have good coal?just remember not all coal is created equal,2nd,how's is your draft(without a good draft coal will not burn real good)did you check to see if your rope gaskets on the doors are tight(put a dollar bill between the door and stove close and lock now try to pull the bill out it,if it does with relative ease then you may be getting air leaks above the coal bed)3rd,after you get a good coal fire going(for me this takes 2+ hrs)fill up the fire box all the way to the top of the fire brick.coal fires are not like wood you control the heat output with the amount of air you give the fire not the amount of fuel,and if you can post pics(like the others have said) of the inside of the stove it may us see a problem.Keep us posted.Keepaeyeonit
PS,did you by chance grow up in NE Ohio?