copcoal wrote:IS THERE ANY CUSTOMER SERVICE NUMBER NUMBER AT HARMON? YOU'D THINK THAT A COMPANY OF ANY SIZE WOULD HAVE SOME TYPE OF NUMBER TO CALL.
First of all I own a Harman and love it. They're great at building their products. Their market strategy, if you want to call it that, is to sell only through dealers and not deal with the public. What you almost always find however is that unless you have a problem or question with a gas fireplace or pellet stove, their dealer network is not very good. The manual that came with my VF3000 looks like it was produced by a middle school kid. Not just poorly put to gether but glaring ommissions, one of which caused my home to fill with CO when the boiler was first fired.
I did contact them directly and did eventually get answers to my questions. The number I have is 717-362-9080 and a fax # of 1-800-583-0716. Good luck!
By the way, I emailed them through their website about the problems with the manual and never even got a response. Be persistant.