Certainly doesn't look as nice as the one in the repair video.
Yup, that's what happens when things are used. But no, there's a sheared off bolt in the; I believe it's called the trunion block. You can see one horizontal bolt coming off the agitator shaft, there should be two; one is broken off.
I'm wondering if that could throw it off kilter? You can see where it pushed one side of the block off. The company I'm ordering the parts from doesn't appear to carry the block. So I'll have to see if I can get the broken bolt out.
Dcrane, we bought the unit new, my guess is they had Chinese gorillas on the assembly line that day and one of them turned the wrench one too many times. Probably used an impact wrench.