Disgusted...Harman Super Mag Install

The stove itself is beautiful, too bad you couldn't retrofit a Leisure Line stoker unit and Coal-Trol thermostat.

SuperBeetle wrote:Ya know every time I think about getting a stoker, I read things like this. I'll stick with a hand fired. No electric needed, can burn wood if needed, and have heat & cook when the power goes out. The only thing I have replaced in 20 years is the blower (the old one still runs) and the gaskets.

I said that for years....but I now say I wish I had this Super Mag years ago. After just a week it is so awesome. It holds temp within 1 deg in my upstairs living area 35 ft away from the stove in the basement.
I know it will be years before anything needs servicing. This is what other Harman owners here are saying across NH. I believe it the way it's put together and running.
I think the other guys here who bash on Harman are totally jealous they want and can't have the best..

captcaper wrote:

SuperBeetle wrote:Ya know every time I think about getting a stoker, I read things like this. I'll stick with a hand fired. No electric needed, can burn wood if needed, and have heat & cook when the power goes out. The only thing I have replaced in 20 years is the blower (the old one still runs) and the gaskets.

I said that for years....but I now say I wish I had this Super Mag years ago. After just a week it is so awesome. It holds temp within 1 deg in my upstairs living area 35 ft away from the stove in the basement.
I know it will be years before anything needs servicing. This is what other Harman owners here are saying across NH. I believe it the way it's put together and running.
I think the other guys here who bash on Harman are totally jealous they want and can't have the best..

The best?
My jury is still out on that.

I LITERALLY have a very expensive hunk of metal right now, nothing more. It's 24 hours old

Bypassing the control panel-

I Plugged in combustion fan alone-ran fine,all good.
I Plugged in distribution fan alone-ran fine,all good.
I Plugged in feed motor alone-kaflooey! That tripped the breaker instantly.

SH--ya done all ya should do--get Harman out there 1st thing tomorrow AM--their customer service generally sux--hopefully you'll get lucky---sorry for your problems my friend:( Keep us posted

captcaper wrote:I think the other guys here who bash on Harman are totally jealous they want and can't have the best.

i guess the two running mag stokers, one parts mag stoker and mark III I currently own don't count since my opinion of Harman customer service and dealer competence is so low

Yep, that must be it--when I hear 1 positive bit of feed back & a dozen negative--kinda makes me wonder. Like I said, I hope SH has a dealer that is a good one. We'll see!

captcaper wrote:

SuperBeetle wrote:Ya know every time I think about getting a stoker, I read things like this. I'll stick with a hand fired. No electric needed, can burn wood if needed, and have heat & cook when the power goes out. The only thing I have replaced in 20 years is the blower (the old one still runs) and the gaskets.

I said that for years....but I now say I wish I had this Super Mag years ago. After just a week it is so awesome. It holds temp within 1 deg in my upstairs living area 35 ft away from the stove in the basement.
I know it will be years before anything needs servicing. This is what other Harman owners here are saying across NH. I believe it the way it's put together and running.
I think the other guys here who bash on Harman are totally jealous they want and can't have the best..

captcaper wrote:

SuperBeetle wrote:Ya know every time I think about getting a stoker, I read things like this. I'll stick with a hand fired. No electric needed, can burn wood if needed, and have heat & cook when the power goes out. The only thing I have replaced in 20 years is the blower (the old one still runs) and the gaskets.

I think the other guys here who bash on Harman are totally jealous they want and can't have the best..

Wasn't bashing Harman. I have Mark II and it's a great stove. I was stating that stokers seem to be somewhat more problematic than a hand fired and they do indeed require electricity to operate. If I were to ever buy a stoker it will be a Leisure Line.

freetown fred wrote:SH--ya done all ya should do--get Harman out there 1st thing tomorrow AM--their customer service generally sux--hopefully you'll get lucky---sorry for your problems my friend:( Keep us posted

Lol
I feel the more I do to diagnose, or the more info I can provide, the faster I'll get a working stoker which is my real concern.

My buddy who is the installer, after hearing my last test results via text, just sent me a text telling me basically that his brother is the tech coming to my house tomorrow and he told him my findings and "he knows what the problem is, you'll be up and running tomorrow night"

So, fingers crossed ...

I've owned a Harman Mark II and Harman P68. Very pleased with both stoves and dealer was helpful on P68 blower needed replacement.

nobody says Harman stoves suck... many of you have wonderful units units bought well over 5 years ago when Harman was really "Harmon" (don't assume the American that built your stove and circuit board is the same as the Chinamen that built this one) anyways... Ive long thought since Harman sold out to a large conglomerate that they began gouging, cheapening, showing unfair behavior towards dealers, price fixing (not allowing dealers to care for customers even if they wished to), hiring non-Americans as well as dropping any semblance of reasonable service as well as doubling/tripling/quadrupling the prices for spare parts (these are facts that cannot be disputed no matter how good a Harman stove may or may NOT be!)

If I paid the ridiculous prices required to by a new Harman stove (which I wouldn't for reasons stated above), I would expect someone to come install a new one ASAP and take the old one back! period! of course we ALL here wish the best and hope for the best and are keeping are fingers crossed they take good care of him and get him going with the warmth he deserves to have! The dealer you buy the unit from has EVERYTHING to do with the failure/service and replacement of the unit and im on the same page as the posters expectations that if this cant be fixed within 1 week than they need to "install" a new one and take back this one (they can then wait for replacement parts, service rep's, etc. from Harman and repair it at their leisure back at their store!)

SpurHntr wrote:Bypassing the control panel-

I Plugged in combustion fan alone-ran fine,all good.
I Plugged in distribution fan alone-ran fine,all good.
I Plugged in feed motor alone-kaflooey! That tripped the breaker instantly.

SpurHntr wrote:My buddy who is the installer, after hearing my last test results via text, just sent me a text telling me basically that his brother is the tech coming to my house tomorrow and he told him my findings and "he knows what the problem is, you'll be up and running tomorrow night"

So, fingers crossed ...

Doesn't speak well for factory Quality Control now does it. How does this get out the factory door undiscovered?

dcrane wrote:nobody says Harman stoves suck... many of you have wonderful units units bought well over 5 years ago when Harman was really "Harmon" (don't assume the American that built your stove and circuit board is the same as the Chinamen that built this one) anyways... Ive long thought since Harman sold out to a large conglomerate that they began gouging, cheapening, showing unfair behavior towards dealers, price fixing (not allowing dealers to care for customers even if they wished to), hiring non-Americans as well as dropping any semblance of reasonable service as well as doubling/tripling/quadrupling the prices for spare parts (these are facts that cannot be disputed no matter how good a Harman stove may or may NOT be!)

If I paid the ridiculous prices required to by a new Harman stove (which I wouldn't for reasons stated above), I would expect someone to come install a new one ASAP and take the old one back! period! of course we ALL here wish the best and hope for the best and are keeping are fingers crossed they take good care of him and get him going with the warmth he deserves to have! The dealer you buy the unit from has EVERYTHING to do with the failure/service and replacement of the unit and im on the same page as the posters expectations that if this cant be fixed within 1 week than they need to "install" a new one and take back this one (they can then wait for replacement parts, service rep's, etc. from Harman and repair it at their leisure back at their store!)

Fwiw
It's HarmAn

Disagree that the dealer has everything to do with this failure.
Though agree it is their responsibility to fix this.
And I will not allow them much time to do so before I start squeaking my wheel.

McGiever wrote:

SpurHntr wrote:Bypassing the control panel-

I Plugged in combustion fan alone-ran fine,all good.
I Plugged in distribution fan alone-ran fine,all good.
I Plugged in feed motor alone-kaflooey! That tripped the breaker instantly.

SpurHntr wrote:My buddy who is the installer, after hearing my last test results via text, just sent me a text telling me basically that his brother is the tech coming to my house tomorrow and he told him my findings and "he knows what the problem is, you'll be up and running tomorrow night"

So, fingers crossed ...

Doesn't speak well for factory Quality Control now does it. How does this get out the factory door undiscovered?

Nope
Id Bet it was never even tested

SpurHntr wrote: My buddy who is the installer, after hearing my last test results via text, just sent me a text telling me basically that his brother is the tech coming to my house tomorrow and he told him my findings and "he knows what the problem is, you'll be up and running tomorrow night"

So, fingers crossed ...

reading between the lines it seems to me this isn't the first time he encountered this type of failure with the feed motor...

please let us know if it turns out he replaces the motor or if it was wired incorrectly....thx....