I too have stopped dealing with Suburban after their price gouging shenanigans. I bought fuel oil from Agway since 1975, and never had a problem with their prices or service. They knew that I burned wood, and only used oil as a supplement and for domestic hot water. Never a problem.
They sold out to Suburban a few years ago, and it hasn't been the same since.
The last straw was in April 2008, when they topped off my tank , about 150 gallons, and sent a bill for $4.25 a gallon. Up to that point, oil had been close to the same price as gasoline in this area, which was about 3.85 at that time. I called 3 other oil dealers in the area to see what their current price was and all were in the range of 3.80 to 3.90/gal.
Armed with that information, I was fuming and called Suburban to protest their price gouging. Like Wood 'n Coal said, being nasty won't help. I was very firm, but stayed on topic and told them they could come and pump their 150 gallons of oil out of my tank because I didn't want it at their gouging price. I also told them they better not take any more than that, because I already owned the rest of the oil in the tank. I also told them what other dealers had for prices. They couldn't give me an answer right then, and left a message on the machine a couple days later. When I returned the call, they said they would pump out the oil, but it would be a $150.00 charge, payable up front, if I still wanted to go that route. Then they offered to knock .50/gal. off the price, and re-calculate my bill if I kept the oil. (Kinda felt like vice grips were clamping on my sack at that point
) So I told them I'd take the price adjustment, if I could pay the bill in installments with no interest. So they put me on their budget plan, I guess.( I usually paid each delivery in full when billed.) I told them that when the bill was fully paid, I wanted to close my account because I was changing to another method of heating.
Fast forward to August, and they sent a letter that they couldn't fill my tank until my last budget payment was received. I had already mailed the check, so I called right away and told the guy they better not deliver any more oil, I was switching to coal, and I wanted my account closed.
Last week, they left a message on the machine about a special fill up price for "will call" customers "for a limited time only".
Guess they just don't get the hint. I'm a "won't call" former customer!
I've been maintaining my tank a little below 1/2 full by getting 10 gallons of oil every couple weeks and pouring it in myself to run the DHW. The oil furnace only ran a few times during those really cold days in January and February. The new Kodiak did't need much help.