oilman wrote:We were 60-70 days out this fall. Right now for us anyway, this is the worst possible time of year to do an elective non-emergency install. The service work will come first.
The time to get started on install projects is around March-April. Gives you plenty of time to get things done.
oilman wrote:Well, I do all types of heating. Oil, gas, wood , coal. The oil is 80% of it.
On the coal side, we have the usual stuff- motors, controls, feeders, system stuff like pumps, valves, blowers, etc. etc.
Alot of trouble shooting like feed problems, draft issues, direct vent issues, power vent issues, etc. etc.
On the hand fed side-yes.........alot of hand holding and instruction to new hand fed users and alot of draft and chimney issues to diagnose. ( guys, remember if you are considering a hand fed unit, please remember the appliance is only half the system. The chimney is the other half.........it's gotta be right or that unit won't work)
We also do mid-winter vent cleanings on Keystoker direct vents. Alot of guys are highway workers or truckers etc. and don't have time to do that stuff.
On the boilers we also do stuff like clean domestic coils and add coil booster tanks, etc.
I mainly work on Keystoker, EFM, Hitzer, Leisure and Alaska. Hand fed furnaces and boilers- too many different brands to count.
I'm busy in my business every year. My year starts out trying to finish the previous years work load. Because I can not see the future work load, I don't stop doing estimates. By Fall, my work load has increased. And so has my pile of estimates to do. When contractors call, they have to be priority, as my part ties up money, & Certificates of Occupancy's. Not to mention, contractors are re-peat work. We find ourselves installing 7 long days a week. THEN, at some point in the fall, the "Work God" drops a big load on us. Everyone calls at once (remember all the estimates I do?). Contractor work also picks up. Again, contractors must be priority. Another thing that throws off our "So Called" Schedule is; The home owner adds work, The neighbor wants a little something done, people driving by want something done, etc.. Did I mention, I'm the owner of the business? Other than the major holidays, I get to work 7 days, year round. I do my utmost best to juggle the whole operation (Installing, Estimates, Phone calls, inventory, ordering, fabricating, emergencies , etc.). This year, the "Work Gods" dropped 2 or 3 times the work on me. We are further behind on installs than previous years. Same with estimates to do. Then bitter cold temps hit. Installs come to a dead stop. During this short time frame, we do maintenance. Long Story Short; When you're overwhelmed as I had gotten, you can not set down and call 150 - 200 people every time it rains, or the wind blows too hard. I agree; Still not an excuse. More like Physically Impossible! I need to concentrate on installs. Talk about pulling your hair out.... This year, other contractors were in the same boat, including UPS & FED-EX. So, I feel a little more at ease knowing I'm not alone. Personally, I'm gearing up to better handle this overwhelming situation, should it happen again.Rob R. wrote:Anyone involved with servicing heating equipment has been slammed for the last month or so. I am sure it is tough to schedule a new install when the phone keeps ringing with no-heat calls. That isn't an excuse not to get back to you, just saying that they are probably maxed out with their existing customer base.