Whether I'm working out on the farm or in the house or whatever, I'd much rather have a good piece of equipment and never call the dealer rather than have a really great fixit man on speed-dial
. And I've had both...
That being said, Harman's website is nothing more than a showroom, though it says so right on the home-page. As far as defending the dealer, the shop local to me sells more than Harmans, and helped me out finding parts for my old Surdiac before I decided to use coal as primary heat. Afterwards, he had priced me a Mag and a Mark III before I privately found mine used, and his reaction to that was to let me know that the balance of the original warranty transferred to me, no questions. I'm sure it helped that I was already a customer of sorts and had already been through the door for other stuff but that's normal business in my area (if you deal with black-hat farmers, that's the only way to do business sometimes, but that's another topic!)
Then again, I'm pretty confident he sells more coal appliances than everything else together, and he seems to know anthracite and stoves up one side and down the other, so maybe I'm one of the lucky guys who's in the right area with the right shop. Point being, I love my Mag and everything about it!