coalkirk wrote:Harman customer service does not suck!!! They would have to have customer service for it to suck.
Gotta agree with Devil though. The equipment is very good.
Heres a bit of input on that, a lot of times I see someone who lives in Suburbia USA 200 miles from the nearest piece of coal, living in a population where 93% of their neighbors think Anthracite has something to do with terrorism or maybe rock music, theses folks get frustrated when they speak to a Harman dealer in their area and the Dealer isn't helpful. Duh . Call a dealer in Coal Country where they have an active coal market . Should that fail Harman has a top notch group of engineers and specialist working at the plant and in their organization, the dealer has access to Harmon engineers whenever needed to solve problems all they have to do is call, sit down with a dealer and present him with your need to knows and request he make the call to the mothership .
I have never called Detroit for help with the controls for my Impalas radio or China when the VCR was being difficult and really how much customer service can you really need when the product works to begin with .