Harman History Video

Harman History Video

PostBy: coalstoves On: Sat Jan 26, 2008 7:49 am

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Here is a little video I ran across from Harman that talks about how the company started and grew it is a bit advertising like, but still fun to watch, toward the end they discuss the support network and warranty .


Last edited by coalstoves on Sat Jan 26, 2008 9:51 am, edited 1 time in total.
coalstoves
 
Stove/Furnace Make: Harman and Liberty
Stove/Furnace Model: Magnum and Victory 700

Re: Harman History Video

PostBy: Devil505 On: Sat Jan 26, 2008 9:28 am

Thanks for the video! I love my TLC-2000 & recomend Harman completely!
Devil505
 
Stove/Furnace Make: Harman
Stove/Furnace Model: TLC-2000

Re: Harman History Video

PostBy: woodheat On: Sat Jan 26, 2008 3:49 pm

I also have a harman coal stove but in my opinion the customer service sucks!!!! the stove is great so i guess something has to give
woodheat
 
Stove/Furnace Make: harmon
Stove/Furnace Model: magnum stoker

Visit Lehigh Anthracite

Re: Harman History Video

PostBy: Devil505 On: Sat Jan 26, 2008 4:36 pm

woodheat wrote:I also have a harman coal stove but in my opinion the customer service sucks!!!! the stove is great so i guess something has to give

I don't like the fact that you have to do everything through a local dealer either but I'd rather have that, with a good stove than the other way around I guess.
Devil505
 
Stove/Furnace Make: Harman
Stove/Furnace Model: TLC-2000

Re: Harman History Video

PostBy: coalkirk On: Sat Jan 26, 2008 5:04 pm

woodheat wrote:I also have a harman coal stove but in my opinion the customer service sucks!!!! the stove is great so i guess something has to give


Harman customer service does not suck!!! They would have to have customer service for it to suck. :roll:

Gotta agree with Devil though. The equipment is very good.
coalkirk
 
Stoker Coal Boiler: Harman VF3000
Coal Size/Type: antrhcite/rice coal

Re: Harman History Video

PostBy: coalstoves On: Sat Jan 26, 2008 5:29 pm

coalkirk wrote:Harman customer service does not suck!!! They would have to have customer service for it to suck.
Gotta agree with Devil though. The equipment is very good.


Heres a bit of input on that, a lot of times I see someone who lives in Suburbia USA 200 miles from the nearest piece of coal, living in a population where 93% of their neighbors think Anthracite has something to do with terrorism or maybe rock music, theses folks get frustrated when they speak to a Harman dealer in their area and the Dealer isn't helpful. Duh . Call a dealer in Coal Country where they have an active coal market . Should that fail Harman has a top notch group of engineers and specialist working at the plant and in their organization, the dealer has access to Harmon engineers whenever needed to solve problems all they have to do is call, sit down with a dealer and present him with your need to knows and request he make the call to the mothership .

PS
I have never called Detroit for help with the controls for my Impalas radio or China when the VCR was being difficult and really how much customer service can you really need when the product works to begin with . :box:
coalstoves
 
Stove/Furnace Make: Harman and Liberty
Stove/Furnace Model: Magnum and Victory 700

Re: Harman History Video

PostBy: coalkirk On: Sat Jan 26, 2008 5:44 pm

Well, I'll tell you this, if it came with a manual that was coherent, complete and appeared to be written by someone with more than a sixth grade education, we wouldn't be having this conversation. I have no doubt they have great employees, etc. but I would be embarressed to publish such a lousy piece of literature with equipment that costs in the $4,000.00 range. I contacted them several times about it and even offered to help them by showing them where the major ommissions were. No response.

I bought my boiler from a PA dealer who had never seen a VF3000 let alone install one. They haven't sold that many. My serial number is like 200. I'd be curious what the serial number is of some one with a "new" one.
coalkirk
 
Stoker Coal Boiler: Harman VF3000
Coal Size/Type: antrhcite/rice coal

Re: Harman History Video

PostBy: LsFarm On: Sat Jan 26, 2008 7:43 pm

The Harman dealers are supposed to get that wonderful factory training before they can become a dealer... so they should make some attempt to at least read their own website... When I called a dealer, they didn't even know what products the factory was able to sell them to be sold through THEIR store/dealership.

Harman makes good products but they have serious issues with customer support, and dealer education.

Pretty sad considering all they had to do was look at their own literature.

Greg L

.
LsFarm
 
Stoker Coal Boiler: Axeman Anderson 260
Hand Fed Coal Boiler: Self-built 'Big Bertha' SS Boiler
Baseburners & Antiques: Keystone 11, Art Garland

Re: Harman History Video

PostBy: Wood'nCoal On: Sat Jan 26, 2008 9:33 pm

I didn't find the manual that badly written, I just thought it wasn't detailed enough. But my stove is fairly simple. The central boiler manuals may be another story. There's a lot more to this "thing of ours". The manual seems to be written with the assumption that the reader is familiar with coal burning. If it was more detailed then I wouldn't have spent months trying to figure it all out.
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Wood'nCoal
 
Stoker Coal Boiler: 1959 EFM 350
Hand Fed Coal Stove: Harman Magnafire Mark I
Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert

Re: Harman History Video

PostBy: coalstoves On: Sat Jan 26, 2008 9:34 pm

LsFarm wrote:When I called a dealer, they didn't even know what products the factory was able to sell them to be sold through THEIR store/dealership.
Greg L :dancing: :dancing: :dancing: :dancing: :dancing:



:devil: 200 miles or more from the nearest piece of coal or living in a population where 96.2% of their neighbors think Anthracite has something to do with terrorism or maybe rock music, theses folks get frustrated when they speak to a Harman dealer in their area and the Dealer isn't helpful. Duh . Call a dealer in Coal Country
:box:
Last edited by coalstoves on Sat Jan 26, 2008 9:43 pm, edited 1 time in total.
coalstoves
 
Stove/Furnace Make: Harman and Liberty
Stove/Furnace Model: Magnum and Victory 700

Re: Harman History Video

PostBy: coalstoves On: Sat Jan 26, 2008 9:41 pm

Wood'nCoal wrote:I didn't find the manual that badly written, I just thought it wasn't detailed enough.
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I recall what coalkirk is talking about, one time he posted that the manual didn't instruct the user to balance the stove draft with the flue using the restrictor, I thought he was full of *censored* and didn't look close enough so I downloaded the manual for his model and damminit if it wasn't omitted, I thought this was a terrible oversight
coalstoves
 
Stove/Furnace Make: Harman and Liberty
Stove/Furnace Model: Magnum and Victory 700

Re: Harman History Video

PostBy: bksaun On: Sat Jan 26, 2008 9:48 pm

The two gentlemen who used to be Harman dealers here in Ky were very familiar with coal, one still heats his shop with a Magnum Stoker.

They were dropped by Harman in favor of bigger stores, sad to say but the bigger stores hire kid's that don't know a thing about coal, only wood or pellet.

Irk's me that the small dealer's help build Harman to what it is today and then Harman forgot about them.

One of the dealer's really pushed harman product's and sold more coal stoves than anyone else around. He turned me on to it, and when I was ready to buy a Mag Stoker, they dropped the bomb on him. So, now I own an Alaska.

I will admit I would not hesitate to buy one of their hand fed stoves, nothing really to go wrong. Let's hope the new owners do a better job with dealer/customer support. because I would like to see them stay in bussiness, they do build outsatanding products.

BK
bksaun
 
Stoker Coal Boiler: Hybrid, Gentleman Janitor GJ-6RSU/ EFM 700
Hand Fed Coal Stove: Hitzer 503
Coal Size/Type: Pea Stoker/Bit, Pea or Nut Anthracite
Stove/Furnace Make: Hitzer/ EFM-Gentleman Janitor
Stove/Furnace Model: 503 Insert/ 700/GJ-62

Re: Harman History Video

PostBy: Richard S. On: Sat Jan 26, 2008 9:57 pm

bksaun wrote: sad to say but the bigger stores hire kid's that don't know a thing about coal, only wood or pellet.


I think that's the case for any large stores and you're lucky if they know anything. I love going to Best Buy, I let them give me their spiel, ask a few dumb questions to build their confidence then drop my own bomb. :lol: "errr...ummm, I'll have to go check on that..."
Richard S.
 
Stoker Coal Boiler: Van Wert VA1200
Coal Size/Type: Buckwheat/Anthracite

Re: Harman History Video

PostBy: Devil505 On: Sat Jan 26, 2008 10:15 pm

Richard S. wrote:
bksaun wrote: sad to say but the bigger stores hire kid's that don't know a thing about coal, only wood or pellet.


I think that's the case for any large stores and you're lucky if they know anything. I love going to Best Buy, I let them give me their spiel, ask a few dumb questions to build their confidence then drop my own bomb. :lol: "errr...ummm, I'll have to go check on that..."



Dumb (or lying) salespeople reminds me of an incident I had in Sears many years ago. I was waiting for my wife & was just wasting time in the TV dept. & I noticed two Zenith 19" color TV's side by side (this was back in the early 1970's). One had a grey metal chassis while the more expensive one had a wood grain finish. (The controls & everything else were exactly the same) A saleman came up & asked if he could help me. I asked him what the diference was between the two Zeniths? His response was that the more expensive one ($20.00 more) had "Your basic better electronics." (I have never asked a Sears saleperson another question)
Devil505
 
Stove/Furnace Make: Harman
Stove/Furnace Model: TLC-2000

Re: Harman History Video

PostBy: Wood'nCoal On: Sat Jan 26, 2008 10:38 pm

bksaun wrote:Irk's me that the small dealer's help build Harman to what it is today and then Harman forgot about them.
BK


The store I usually deal with used to be a Harman dealer, never asked why they aren't any more. Very nice people, they installed the liner for my fireplace insert. I was there today getting stove pipes for the Alaska. Just a small family owned place.

http://www.firefoxenergy.com/
Wood'nCoal
 
Stoker Coal Boiler: 1959 EFM 350
Hand Fed Coal Stove: Harman Magnafire Mark I
Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert

Visit Lehigh Anthracite