Harman History Video

coalstoves · By: **coalstoves** On: Sat Jan 26, 2008 7:49 am

Here is a little video I ran across from Harman that talks about how the company started and grew it is a bit advertising like, but still fun to watch, toward the end they discuss the support network and warranty .

Devil505 · By: **Devil505** On: Sat Jan 26, 2008 9:28 am

Thanks for the video! I love my TLC-2000 & recomend Harman completely!

woodheat · By: **woodheat** On: Sat Jan 26, 2008 3:49 pm

I also have a harman coal stove but in my opinion the customer service sucks!!!! the stove is great so i guess something has to give

Devil505 · By: **Devil505** On: Sat Jan 26, 2008 4:36 pm

woodheat wrote:I also have a harman coal stove but in my opinion the customer service sucks!!!! the stove is great so i guess something has to give

I don't like the fact that you have to do everything through a local dealer either but I'd rather have that, with a good stove than the other way around I guess.

coalkirk · By: **coalkirk** On: Sat Jan 26, 2008 5:04 pm

woodheat wrote:I also have a harman coal stove but in my opinion the customer service sucks!!!! the stove is great so i guess something has to give

Harman customer service does not suck!!! They would have to have customer service for it to suck. :roll:

Gotta agree with Devil though. The equipment is very good.

coalstoves · By: **coalstoves** On: Sat Jan 26, 2008 5:29 pm

coalkirk wrote:Harman customer service does not suck!!! They would have to have customer service for it to suck.
Gotta agree with Devil though. The equipment is very good.

Heres a bit of input on that, a lot of times I see someone who lives in Suburbia USA 200 miles from the nearest piece of coal, living in a population where 93% of their neighbors think Anthracite has something to do with terrorism or maybe rock music, theses folks get frustrated when they speak to a Harman dealer in their area and the Dealer isn't helpful. Duh . Call a dealer in Coal Country where they have an active coal market . Should that fail Harman has a top notch group of engineers and specialist working at the plant and in their organization, the dealer has access to Harmon engineers whenever needed to solve problems all they have to do is call, sit down with a dealer and present him with your need to knows and request he make the call to the mothership .

PS
I have never called Detroit for help with the controls for my Impalas radio or China when the VCR was being difficult and really how much customer service can you really need when the product works to begin with . :box:

coalkirk · By: **coalkirk** On: Sat Jan 26, 2008 5:44 pm

Well, I'll tell you this, if it came with a manual that was coherent, complete and appeared to be written by someone with more than a sixth grade education, we wouldn't be having this conversation. I have no doubt they have great employees, etc. but I would be embarressed to publish such a lousy piece of literature with equipment that costs in the $4,000.00 range. I contacted them several times about it and even offered to help them by showing them where the major ommissions were. No response.

I bought my boiler from a PA dealer who had never seen a VF3000 let alone install one. They haven't sold that many. My serial number is like 200. I'd be curious what the serial number is of some one with a "new" one.

LsFarm · By: **LsFarm** On: Sat Jan 26, 2008 7:43 pm

The Harman dealers are supposed to get that wonderful factory training before they can become a dealer... so they should make some attempt to at least read their own website... When I called a dealer, they didn't even know what products the factory was able to sell them to be sold through THEIR store/dealership.

Harman makes good products but they have serious issues with customer support, and dealer education.

Pretty sad considering all they had to do was look at their own literature.

Greg L

.

Wood'nCoal · By: **Wood'nCoal** On: Sat Jan 26, 2008 9:33 pm

I didn't find the manual that badly written, I just thought it wasn't detailed enough. But my stove is fairly simple. The central boiler manuals may be another story. There's a lot more to this "thing of ours". The manual seems to be written with the assumption that the reader is familiar with coal burning. If it was more detailed then I wouldn't have spent months trying to figure it all out.

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coalstoves · By: **coalstoves** On: Sat Jan 26, 2008 9:34 pm

LsFarm wrote:When I called a dealer, they didn't even know what products the factory was able to sell them to be sold through THEIR store/dealership.
Greg L

200 miles or more from the nearest piece of coal or living in a population where 96.2% of their neighbors think Anthracite has something to do with terrorism or maybe rock music, theses folks get frustrated when they speak to a Harman dealer in their area and the Dealer isn't helpful. Duh . Call a dealer in Coal Country

coalstoves · By: **coalstoves** On: Sat Jan 26, 2008 9:41 pm

Wood'nCoal wrote:I didn't find the manual that badly written, I just thought it wasn't detailed enough.

I recall what coalkirk is talking about, one time he posted that the manual didn't instruct the user to balance the stove draft with the flue using the restrictor, I thought he was full of *censored* and didn't look close enough so I downloaded the manual for his model and damminit if it wasn't omitted, I thought this was a terrible oversight

bksaun · By: **bksaun** On: Sat Jan 26, 2008 9:48 pm

The two gentlemen who used to be Harman dealers here in Ky were very familiar with coal, one still heats his shop with a Magnum Stoker.

They were dropped by Harman in favor of bigger stores, sad to say but the bigger stores hire kid's that don't know a thing about coal, only wood or pellet.

Irk's me that the small dealer's help build Harman to what it is today and then Harman forgot about them.

One of the dealer's really pushed harman product's and sold more coal stoves than anyone else around. He turned me on to it, and when I was ready to buy a Mag Stoker, they dropped the bomb on him. So, now I own an Alaska.

I will admit I would not hesitate to buy one of their hand fed stoves, nothing really to go wrong. Let's hope the new owners do a better job with dealer/customer support. because I would like to see them stay in bussiness, they do build outsatanding products.

BK

Richard S. · By: **Richard S.** On: Sat Jan 26, 2008 9:57 pm

bksaun wrote: sad to say but the bigger stores hire kid's that don't know a thing about coal, only wood or pellet.

I think that's the case for any large stores and you're lucky if they know anything. I love going to Best Buy, I let them give me their spiel, ask a few dumb questions to build their confidence then drop my own bomb. :lol:

"errr...ummm, I'll have to go check on that..."

Devil505 · By: **Devil505** On: Sat Jan 26, 2008 10:15 pm

Richard S. wrote:
bksaun wrote: sad to say but the bigger stores hire kid's that don't know a thing about coal, only wood or pellet.

I think that's the case for any large stores and you're lucky if they know anything. I love going to Best Buy, I let them give me their spiel, ask a few dumb questions to build their confidence then drop my own bomb. "errr...ummm, I'll have to go check on that..."

Dumb (or lying) salespeople reminds me of an incident I had in Sears many years ago. I was waiting for my wife & was just wasting time in the TV dept. & I noticed two Zenith 19" color TV's side by side (this was back in the early 1970's). One had a grey metal chassis while the more expensive one had a wood grain finish. (The controls & everything else were exactly the same) A saleman came up & asked if he could help me. I asked him what the diference was between the two Zeniths? His response was that the more expensive one ($20.00 more) had "Your basic better electronics." (I have never asked a Sears saleperson another question)

Wood'nCoal · By: **Wood'nCoal** On: Sat Jan 26, 2008 10:38 pm

bksaun wrote:Irk's me that the small dealer's help build Harman to what it is today and then Harman forgot about them.
BK

The store I usually deal with used to be a Harman dealer, never asked why they aren't any more. Very nice people, they installed the liner for my fireplace insert. I was there today getting stove pipes for the Alaska. Just a small family owned place.

http://www.firefoxenergy.com/

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