Alternate Heating Systems Online Parts Store is Now UP!

Alternate Heating Systems Online Parts Store is Now UP!

PostBy: greenftechn On: Wed Sep 10, 2014 11:57 am

In between sales and support calls, I have been busy this summer working on moving our main website to Rackspace and a new CMS, launching http://www.legacystoves.com and setting up our online parts store. Customers with AHS boilers can now order the most commonly ordered replacement parts online, 24x7, at:

https://store.alternateheatingsystems.com

Your suggestions and (hopefully tactful) comments are welcome!
greenftechn
 
Stoker Coal Boiler: Coal Gun S130
Hand Fed Coal Stove: Alaska Kodiak
Coal Size/Type: Nut
Other Heating: Wood Gun
Stove/Furnace Make: Alternate Heating Systems
Stove/Furnace Model: E100

Re: Alternate Heating Systems Online Parts Store is Now UP!

PostBy: lsayre On: Wed Sep 10, 2014 12:06 pm

The great news fro AHS just keeps on coming. Thanks much!!!
lsayre
 
Stoker Coal Boiler: AHS S130 Coal Gun
Coal Size/Type: Blaschak Anthracite Pea
Other Heating: Resistance Boiler (13.5 KW)

Re: Alternate Heating Systems Online Parts Store is Now UP!

PostBy: coalkirk On: Sat Oct 04, 2014 8:28 pm

greenftechn wrote:In between sales and support calls, I have been busy this summer working on moving our main website to Rackspace and a new CMS, launching http://www.legacystoves.com and setting up our online parts store. Customers with AHS boilers can now order the most commonly ordered replacement parts online, 24x7, at:

https://store.alternateheatingsystems.com

Your suggestions and (hopefully tactful) comments are welcome!


It was nice to meet you at the Meet N Greet last weekend. I know you have your hands full with the Legacy stoves integration. I was wondering will you eventually have online parts for Legacy and older Harman stoves like the mag stoker? Thank you!
coalkirk
 
Stoker Coal Boiler: Harman VF3000
Coal Size/Type: anthracite/rice coal

Re: Alternate Heating Systems Online Parts Store is Now UP!

PostBy: Seagrave1963 On: Sun Oct 05, 2014 9:08 am

coalkirk wrote:
greenftechn wrote:In between sales and support calls, I have been busy this summer working on moving our main website to Rackspace and a new CMS, launching http://www.legacystoves.com and setting up our online parts store. Customers with AHS boilers can now order the most commonly ordered replacement parts online, 24x7, at:

https://store.alternateheatingsystems.com

Your suggestions and (hopefully tactful) comments are welcome!


It was nice to meet you at the Meet N Greet last weekend. I know you have your hands full with the Legacy stoves integration. I was wondering will you eventually have online parts for Legacy and older Harman stoves like the mag stoker? Thank you!


As a new TLC-2000 owner, I too am interested in parts/support after the acquisition of the coal line. Thanks.
Seagrave1963
 
Hand Fed Coal Stove: Harman TLC2000
Coal Size/Type: Chestnut
Other Heating: electric heat pumps, propane fireplace

Re: Alternate Heating Systems Online Parts Store is Now UP!

PostBy: McGiever On: Sun Oct 05, 2014 9:37 am

Has not the acquisition also included access to the existing dealership network?

If not, there sure would be a huge loss of show room floor exposure for this product line.

Dealers usually don't want the distributor/mfgr. competing against them in the lucrative parts sales side of the business. :idea:
McGiever
 
Stoker Coal Boiler: AXEMAN-ANDERSON 130 "1959"
Coal Size/Type: PEA / ANTHRACITE
Other Heating: Ground Source Heat Pump
Stove/Furnace Make: Hydro Heat /Mega Tek

Re: Alternate Heating Systems Online Parts Store is Now UP!

PostBy: coalkirk On: Sun Oct 05, 2014 12:13 pm

I understand that but waiting 2-3 weeks to get a part from Harman dealer is absurd in 2014. I can get a part from the left coast in 2-4 days. I would hope once AHS has had a chance to get their arms around this whole thing that parts service would improve. Coal burning devices have been treated like the bastard stepchild by HHT so I don't think the dealers should complain. I could be wrong but I think parts distribution to dealers was by harmans trucks and not shipped UPS. That at least needs to change.
coalkirk
 
Stoker Coal Boiler: Harman VF3000
Coal Size/Type: anthracite/rice coal

Re: Alternate Heating Systems Online Parts Store is Now UP!

PostBy: greenftechn On: Mon Oct 06, 2014 7:38 am

We plan to continue offering parts through the dealer network. There are no plans to upset this apple cart. The purchase of the Harman coal lines included a decent inventory of parts.
greenftechn
 
Stoker Coal Boiler: Coal Gun S130
Hand Fed Coal Stove: Alaska Kodiak
Coal Size/Type: Nut
Other Heating: Wood Gun
Stove/Furnace Make: Alternate Heating Systems
Stove/Furnace Model: E100

Re: Alternate Heating Systems Online Parts Store is Now UP!

PostBy: coalkirk On: Sat Nov 22, 2014 8:51 am

Called a Harman dealer yesterday to get a price on a new hopper for a mag stoker and order it. They knew the coal line has been purchased by "someone" but they didn't have any prices. They took my name and number and told me they would have to get back to me. Growing pains I guess. I'm curious how dealers are supposed to be able to access part pricing? Online or have they been sent a list?
coalkirk
 
Stoker Coal Boiler: Harman VF3000
Coal Size/Type: anthracite/rice coal

Re: Alternate Heating Systems Online Parts Store is Now UP!

PostBy: coalkirk On: Wed Nov 02, 2016 11:46 am

So I just ordered and received a pair of new grates for a Harman mag stoker I was refurbishing. You still have to go through a Harman dealer. I do wish we could just order them online like AHS parts but I must say it was the quickest turnaround I've ever experienced buying parts through a Harman dealer. In the past it would take weeks. I had my grates in 1 week. Well done AHS!
coalkirk
 
Stoker Coal Boiler: Harman VF3000
Coal Size/Type: anthracite/rice coal

Re: Alternate Heating Systems Online Parts Store is Now UP!

PostBy: greenftechn On: Wed Nov 02, 2016 12:12 pm

Glad to hear of the good experience. Enjoy your Super Magnum Stoker!
greenftechn
 
Stoker Coal Boiler: Coal Gun S130
Hand Fed Coal Stove: Alaska Kodiak
Coal Size/Type: Nut
Other Heating: Wood Gun
Stove/Furnace Make: Alternate Heating Systems
Stove/Furnace Model: E100