Tvb, please do read the threads Coalstoves listed. Also use the search functions here to find other useful threads. But please read through the entirety
of the threads that you start reading.
A number of the threads Coalstoves linked to start off with concerns about the Coal-trol Digital product by new owners and ended up with positive resolutions in the closing posts of the threads.
Customer service forum threads are started on the basis of a perceived problem. Like a great many customer service calls the problem often turns out to be either a misunderstanding or minor setup problem that can be readily worked out over the phone. However, unlike most service calls, customer service threads on a forum are open to all to see and for all to contribute to. This can be a great benefit to pro-active customers who like to seek out answers before making a phone call or making a purchase decision, and to the internet friendly companies that participate, but it can also be a problem. If these threads are only skimmed or only the first few posts are read it can create a misleading impression. Thankfully we have a knowledgeable and supportive customer base here on the NEPA forums so we don't have the common problem of public forums that are filled primarily with posts about problems and complaints.
Just read through to make sure you're getting the whole picture, not just the initial stages of what can be a "messy" process of helping customers troubleshoot and resolve the issues that they encounter. And as always, feel free to post any questions you come up with on these forums, or contact us at Automation Correct directly (PM or phone, website link provided below) with any questions about the Coal-trol that you may have. Jerry and Karen from Leisure Line Stoves are active here and very receptive to direct questions. EFM has a rep on these forums, too.