Dealer Service Question

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nealkas
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Location: Berks County, Pee-Ay
Hot Air Coal Stoker Furnace: Looking at these.
Other Heating: Oil at present.

Post by nealkas » Wed. Nov. 19, 2014 3:27 pm

Hello,

LL has an excellent rep here so I figure I'd ask you guys.

Reading many posts it seems clear there is a learning curve for coal.
I see all these posts about manometers and timers, and hopper or flue fires :o , etc.
I want to save money, but not gas us or burn us down.
I'm an EMT and RN and I know CO can work dreadfully quickly.

If I buy an oil furnace, service and repair is pretty easy to come by if I can't fix something.
I already do my own nozzle changes, filter changes, yearly maint, so I'm not totally helpless.

If I buy a LL coal furnace or boiler, how much help/technical support is reasonable to expect until I gain experience?
I mean, I don't expect the guy to show up at 2am to stoke the fire. :D
But how 'turn-key' is a professional coal furnace installation?
Can I get a follow-up service visit or two if some of the settings need tweaking?

Thank you.

 
titleist1
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Post by titleist1 » Wed. Nov. 19, 2014 4:06 pm

nealkas wrote:I already do my own nozzle changes, filter changes, yearly maint, so I'm not totally helpless.
If you can do this already then in my opinion you will have no problem with a coal unit. It is good you have respect for what issues could come up, that to me means you will be careful about avoiding those issues.

The LL folks put their phone numbers out for customers to call, they have a dealer network, there is a ton of knowledge on here and between pics and videos the explanations are pretty easy to figure out.

I can't remember anyone ever posting that they are going away from coal because it is too complicated and dangerous. More work than they want to do or maybe not economically advantageous compared to another fuel, but unless I am forgetting someone, never because its too complicated or dangerous. Of course, maybe they never posted those reasons and just faded away! I do remember seeing many, many people posting that they should have made the switch to coal 20 years ago!

 
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009to090
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Post by 009to090 » Wed. Nov. 19, 2014 4:42 pm

nealkas wrote:I'm an EMT and RN and I know CO can work dreadfully quickly.
I already do my own nozzle changes, filter changes, yearly maint, so I'm not totally helpless.
Hey Neal, you are WELLL ahead of the game, good for you. You will be up and running in no time.
As you know, CO is CO. It doesn't matter if it comes from oil, gas, wood, or coal.

The LL owners read this forum regularly, and will be along to give you more info.

Welcome to coal!


 
plumber
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Joined: Sun. Mar. 27, 2011 10:52 am
Location: Bridgeton, RI
Stoker Coal Boiler: EFM 350
Other Heating: Biasi B-4 oil boiler

Post by plumber » Wed. Nov. 19, 2014 6:42 pm

The Leisure Line design is very straight forward. Rather easy to figure out if you have mechanical inclination. On a note of support, Matt and Dave go way above and beyond to help.

 
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Flyer5
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Stoker Coal Boiler: Leisure Line WL110
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Post by Flyer5 » Sat. Nov. 22, 2014 1:05 am

Air units are the least complicated and easiest to operate. Most of our dealers want to help. But dealers whether it be a oil, gas or coal unit will charge for service calls. Some have it in the up front price or some just charge per visit. Some have service plans. Every situation is different. But our units are pretty simple for the typical DIY.

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