LL Pocono Hopper Rust Issue After Only 3 Years

Tee fire · Post by **Tee fire** » Thu. Mar. 19, 2015 10:07 pm

Flyer5 wrote:
Tee fire wrote:Just saying, May be your, warranty should include that statement about your rusty hopper problems.
We don't have rusty hopper problems. Some people have rusty hopper problems . Most do not . I would bet we only sell maybe 20-30 hoppers / yr for replacements and there are over 15000 stoves out there. Our warranty does specifically state that corrosion/ rust is not covered.

Hey,Flyer5 Thanks for the specifically what is not covered under Warranty. Now LL is just like the rest of them.

davidmcbeth3 · Post by **davidmcbeth3** » Thu. Mar. 19, 2015 10:11 pm

KLook wrote:What difference does it make what brand you have? Steel is steel, no one has any magic in theirs. Yes, you might have got a bad piece of steel. Very hard to look at a piece of steel and say, "that is going to be a bad piece of steel". Sooooo, the warranty says no warranty for rust because they can't control how the owner takes care of it and the conditions it lives in. No matter what. I have no warranty on mine either. And I don't expect one.

Kevin

If you think LL is not being upstanding, just try being a Harman owner.

I would disagree ... the stove manufacturers could stand by their products ... like all warranties, misuse is not covered. Why don't they stand by their products to resist rust? Explanations are due !

Hitzer stated that they had no clue ... do I believe that? No.

SWPaDon · Post by **SWPaDon** » Thu. Mar. 19, 2015 10:12 pm

Here ya go....................

If anything made of steel goes in my basement, it will rust. I've been thru 5 dehumidifiers, and everything metal still rusts in my basement.

I'm posting this because even with proper care, as I've tried my best to do in the 18 years I've lived here, it is to no avail..........I can't stop things from rusting. Even in the heating season with the furnace and dehumidifier running. Every house is different.

As a matter of fact, I'll go even farther...........if it's metal and on any floor in my house............it will rust. Doesn't matter which of the 3 floors it's on.

freetown fred · Post by **freetown fred** » Thu. Mar. 19, 2015 10:13 pm

I'm just curious. What material is used for the LL hoppers??????????? I know with my HITZER 50-93 it's 1/4" steel with a 1/4" boot

KLook · Post by **KLook** » Thu. Mar. 19, 2015 10:14 pm

Hey,Flyer5 Thanks for the specifically what is not covered under Warranty. Now LL is just like the rest of them.

To you maybe, but one customer out of many is expected. I am sure Flyer would like to satisfy your demands, but then where would it stop? Go ahead and find better service then LL. It's not our there.

Kevin

freetown fred · Post by **freetown fred** » Thu. Mar. 19, 2015 10:18 pm

I believe rusting is 90% customer maintenance--not saying it don't happen just because it does--BUT that is something I would NOT warranty--I think LL has a real excellent customer service practice--just sayin

davidmcbeth3 wrote:
KLook wrote:What difference does it make what brand you have? Steel is steel, no one has any magic in theirs. Yes, you might have got a bad piece of steel. Very hard to look at a piece of steel and say, "that is going to be a bad piece of steel". Sooooo, the warranty says no warranty for rust because they can't control how the owner takes care of it and the conditions it lives in. No matter what. I have no warranty on mine either. And I don't expect one.

Kevin

If you think LL is not being upstanding, just try being a Harman owner.
I would disagree ... the stove manufacturers could stand by their products ... like all warranties, misuse is not covered. Why don't they stand by their products to resist rust? Explanations are due !

Hitzer stated that they had no clue ... do I believe that? No.

Tee fire · Post by **Tee fire** » Thu. Mar. 19, 2015 10:19 pm

KLook wrote:
Hey,Flyer5 Thanks for the specifically what is not covered under Warranty. Now LL is just like the rest of them.
To you maybe, but one customer out of many is expected. I am sure Flyer would like to satisfy your demands, but then where would it stop? Go ahead and find better service then LL. It's not our there.

Kevin

I am not talking about service, I am talking about a warranty that does not exist.

freetown fred · Post by **freetown fred** » Thu. Mar. 19, 2015 10:22 pm

Semantics TF--service, warranty--this isn't yuppy central where people play the word game.

Flyer5 · Post by **Flyer5** » Fri. Mar. 20, 2015 6:45 am

Tee fire wrote: I am not talking about service, I am talking about a warranty that does not exist.

You don't have a clue. Sorry you are disappointed about something. Since 2013 we offer a 3 yr warranty on all electrical, motors and controls. That is the best out there. We always stand behind our products especially if it is something we could have prevented. If your car rots away. Is it the manufactures fault? Or the salt or brine on the roads and lack of cleaning the salt off? Sure auto manufactures have a rust through warranty but you do pay for it in the cost of a new car (its figured in the sticker price) and have you ever tried to claim it? Next to impossible. The price on our hoppers is pretty low compared to whats out there as well. We do not make a lot of money on a hopper and the fact that very few rot out kind of proves its an environment issue. Otherwise we would be selling hundreds of hoppers a year. If you have an issue with us I would be glad to discuss it. Not sure why you are dissatisfied. Again if we do not know about it we cannot resolve it. You are welcome to give us a call. My personal cell # is [Phone Number Removed]. Dave

plumb-r · Post by **plumb-r** » Fri. Mar. 20, 2015 6:57 am

It doesn't matter who's stove you have. Consider the environment they function in. Abrasive Wet Coal is feed in to the hopper and sands off the galvanized coating leaving plain steel to rust. My Hitzer 608 stoker stove started to rust in the hopper after 2 years. So I scraped and painted it. I do it now as part of summer cleanout. It seams to have stopped the spread but every year the coal sands off some of the paint so I keep putting it on. Like "Smitty" I've been thinking about a paint that has been fired or baked but don't know if it will hold up to the environment.

blrman07 · Post by **blrman07** » Fri. Mar. 20, 2015 8:58 am

I don't know of any stove manufacturer, dealer, distributor that provides ANY warranty for rust anywhere on their stoves. Does any one know of anybody that does that?

EarthWindandFire · Post by **EarthWindandFire** » Fri. Mar. 20, 2015 9:20 am

The rust issue being discussed on this thread is not the fault of Leisure Line in any way.

I have owned a Leisure Line Lil' Heater for over four years now. It sat for the first two years in my damp basement and during the second year it went unused, ignored, and covered on the inside with ash.

With only some scraping, sanding and new paint, I was able to put the Lil' Heater back into service. The stove remains my sole heating source to this day.

Leisure Line is a great company, we are lucky to have them here on the board and as manufacturers of an American made product.

Tee fire · Post by **Tee fire** » Fri. Mar. 20, 2015 9:35 am

I am still happy with my LL stove .But now I know after the winter will coat the inside of my hopper to make it last a lot longer. I always put dry coal in my stove to prevent any rust problems, IT is the little things that you can do to prevent problems down the road.

blrman07 · Post by **blrman07** » Fri. Mar. 20, 2015 9:52 am

Steel will rust when there are two things present. Oxygen and water.

Your hopper will rust if you put wet or damp coal in it no matter who made the stove.

Flyer5 · Post by **Flyer5** » Fri. Mar. 20, 2015 10:16 am

Like I stated earlier we are doing what we can by switching to stainless at our expense we did not increase the price of the stove because of the hopper costs. All the Pioneers since early last year sometime are SS. Pocono hoppers and 110 furnace and boiler hopper are now all SS and have been for a while. We take quality very seriously, and me maybe sometimes a little too personal at times. We have always stood behind our mistakes 100%. Unfortunately once in a while we do still make them. I know its hard for me to believe it too.