Coal Jockey wrote: “I've found this sort of thing quite common with email inquiries. Frankly I think that companies get so much garbage email that they don't take seriously the legitimate email they receive.”
I’m confused, CJ.
Why would Alaska Stove Co., or any other company for that matter, invite potential customers to “Contact Us
” if they are not going to take such e-mail seriously?
Since your email was serious, & so was mine, why not deal with it in a timely fashion?
Imo Harman & Alaska are suffering from snafu-itus which, if not dealt with immediately, will definitely result in their lose of market share, at best, or bankruptcy at worst.
Wood’nCoal said: “… imagine trying to research any product before purchasing without doing research online. When I am considering a purchase the first place I go is the internet. Sure makes things a lot easier and time-saving.”
about which SPC seconded.
The intelligent consumer has had enough of buying “a pig in a poke
“ & are going to use the internet to ensure that they get factual info in order to make a wise purchase at the best price. Any company stiffing them, unless
the co. already has a captured & guaranteed market, like Western Electric had with the Bell system prior to Judge Green’s breakup, will soon discover the futility of swimming against the business tide.
While the CEO, CFO, CIO, etc can have their grunts sing & clap like Wal-Mart employees do, those antics are not
going to save their business unless they employ the entire Wal-Mart business model. While the Wal-Mart crew are not the quickest in answering questions, nevertheless they always answered mine on the same visit.
Two months & yet no response speaks volumes.
Anyway, have a good one, CJ.