Coal Jockey wrote: “I've found this sort of thing quite common with email inquiries. Frankly I think that companies get so much garbage email that they don't take seriously the legitimate email they receive.”
I’m confused, CJ.
Why would Alaska Stove Co., or any other company for that matter, invite potential customers to “Contact Us
” if they are not going to take such e-mail seriously?
Since your email was serious, & so was mine, why not deal with it in a timely fashion?
Because many companies are still geared towards the 80's and early 90's. The fact that there is a "contact us" on their site does not mean in any way that they will actually get back to you in that fashion. Some put up token websites to give the appearance of "new" or "modern" or "cutting edge". They don't maintain or support the website. They either don't have the personel to handle it, won't hire someone to manage the daily flow of traffic or simply don't take it seriously yet. This happens quite a bit in many industries. Websites are a "me too" type of thing to some.
Yeah, it ticks me off too.
But what's worse, is when you do call them.... and they refuse to speak to you! (HARMAN)
"Gotta go to a dealer"
"I have a problem with my dealer..."
"Gotta talk to the dealer"
"But that's the problem, they've been here 6 times ..."
"I won't talk to you. Go to the dealer..."
"May I talk to tech support please?"
"NO. There is no tech support. Go to your dealer"
"Ok. Guess what manufacturer my furnace WON'T be coming from.... See ya! "
BS! The consumer is in charge, NOT the manufacturer. As such, we demand better service and attitudes. If you won't provide them, we will go to someone who does.