Paulie, my wife naturally took care of all that but I do know they have a web site & they do several locations a year. As I understand it it's a luck of the draw for free tickets, Cleveland gave out 6,000 tickets & each person could take two items. They have so many people coming in per hour & all in all it goes pretty fast, they have it down to a science. The appraisers all have different areas of expertise & have seen most things before. I spent the most time at the jewelry guy because I had a ring from White Tower Hamburgers that was given for forty years service. He had never seen one & couldn't find one on the computer, not worth a million but not too bad for getting it for free.