DIY Project - Surprise for Me Today !

davidmcbeth3 · Post by **davidmcbeth3** » Mon. Sep. 21, 2015 7:26 pm

Finally, after 3 months I received my new vanity ! Hauled it upstairs and removed the packaging ... bummer, it has damage.

I saw that the cardboard packaging had a couple of gouges ... one was pretty bad as the vanity shows...

deciding what to do....what would you do.

It weighed over 200 lbs ... moved it up a flight of stairs myself...

coalfan · Post by **coalfan** » Mon. Sep. 21, 2015 8:03 pm

i would call them and have them come get it and have it replaced ,and have them take it up for you for your troubles ,call manager of the store or the district manager and have them make it wright for you !!!!!!

freetown fred · Post by **freetown fred** » Mon. Sep. 21, 2015 8:11 pm

Always good to check stuff when you get it. Don't know how you'll do complaining. You accepted it. They'll probably say you did the damage.

Nothin ventured, nothing gained! Damn, 3 months??? Was it a special order?

grumpy · Post by **grumpy** » Mon. Sep. 21, 2015 8:34 pm

I would like to know if it was special order too, and at 200 pounds, what did you buy? and from who?

davidmcbeth3 · Post by **davidmcbeth3** » Mon. Sep. 21, 2015 8:48 pm

48" kohler vanity ... I took pics of the box when the fedex guy dropped it off, showing package was damaged...

Fred, its like a mail order bride .. you don't know if they are bat-chit crazy for a few minutes.

Stoker6268 · Post by **Stoker6268** » Mon. Sep. 21, 2015 9:48 pm

Is it made of cement?

warminmn · Post by **warminmn** » Mon. Sep. 21, 2015 10:11 pm

I like Coalfan's advise. Be polite and not pushy and it may happen. Start threatening or talking tough and lawsuits and they will just tell you to bring it back for a refund like I would do

(put yourself in their position)

Or just except that its not perfect and use it. I do wish they would package a little better as it seems almost all of these types of things have damage. I did buy a Polish made desk that was boxed well and made tougher than hell, but that seems rare nowadays. Good luck!

freetown fred · Post by **freetown fred** » Mon. Sep. 21, 2015 10:15 pm

W, what was it Polished WITH?

Sorry, couldn't help myself

warminmn · Post by **warminmn** » Mon. Sep. 21, 2015 11:20 pm

freetown fred wrote:W, what was it polished WITH? Sorry, couldn't help myself

Not in flame suit so I cant tell!

davidmcbeth3 · Post by **davidmcbeth3** » Mon. Sep. 21, 2015 11:23 pm

Stoker6268 wrote:Is it made of cement?

Felt like it carrying it up 2 flights of stairs....I have one nut left

warminmn · Post by **warminmn** » Mon. Sep. 21, 2015 11:32 pm

davidmcbeth3 wrote:
Stoker6268 wrote:Is it made of cement?
Felt like it carrying it up 2 flights of stairs....I have one nut left

The left one seems more important

davidmcbeth3 · Post by **davidmcbeth3** » Tue. Sep. 22, 2015 5:43 pm

I sent the vendor pics. They agreed its damaged by shipping.

Now they offered a replacement (uh, 8 weeks ~ not expedited service there) ... I offered $400 off to make some trim to hide the issue..no dice!

They did not say how the old one would be replaced or new one to be delivered or who packs up the damaged one.

They expect me to pack the old one and haul it back down? grrr.

More to follow.

davidmcbeth3 · Post by **davidmcbeth3** » Wed. Sep. 23, 2015 3:28 pm

OK ... got this settled.

The company refunded the total amount for the vanity. They were not interested in replacing it.

They said, with the damaged vanity that I have that they don't want it back either-I could do what I want with it.

So, as far as the company and the damaged vanity, I'm satisfied with the outcome although it wasted 45 days of my time.

Lucky I did not get the quartz top ordered yet....I knew better.

D-frost · Post by **D-frost** » Wed. Sep. 23, 2015 3:52 pm

David,
I would try to sand only the blemish, by hand, with fine sandpaper. Then, rub in some 'black KIWI shoe polish', and buff. If it looks good, give a quick squirt of 'clear coat'. If it 'sucks'-FIREWOOD! Good luck.
Cheers

davidmcbeth3 · Post by **davidmcbeth3** » Wed. Sep. 23, 2015 4:15 pm

D-frost wrote:David,
I would try to sand only the blemish, by hand, with fine sandpaper. Then, rub in some 'black KIWI shoe polish', and buff. If it looks good, give a quick squirt of 'clear coat'. If it 'sucks'-FIREWOOD! Good luck.
Cheers

My cat likes it ... maybe some trim .. I could try to use some actual wood stain and then varnish on top if needed. The section really will not get any stress or rubbing ... maybe some painters tape occasionally.

Still thinking....

Old Kiwi....how many tons of that crap have I used ... "Your boots are not shiny, as I just left a fuel filled field" "Thanks sarg for letting me know..."

DIY Project - Surprise for Me Today !

Attachments