Post
by hank2 » Mon. Dec. 21, 2015 2:11 am
Hopefully that is the outer limit of stupidity, but I think there is more room to grow.
I once had a Ford dealership leave 2 lug nuts off of each of several wheels. On two consecutive visits! I immediately went back to desk, before leaving the lot. A few minutes later. I actually had to argue with them over who did it. The first time they refused to pay for the missing lug nuts. I paid for them and stormed out. Next visit, same thing exactly. Again they refused to apologize or pay for them. That time, I looked at the tech's service bay that worked on it. Lug nuts everywhere on the floor.That time I told them that they were going to regret it. They then supplied them, but no remorse. Unbelievable place! That Ford dealer is gone today. In Hamburg, Pa.
I also had a different Ford dealer sell and install a "factory rebuilt engine". That engine crapped out for the same reasons as the original had in about 10k miles. It was only then that I discovered that they had never installed a new engine. They just did a knurl job on a piston and probably new rings on that cylinder. Same old engine. They pocketed the cost of the rebuilt engine. I gave them one chance to make it right. That was a generous trade in offer. That Ford dealership is still around, but with different ownership and location. Hopefully much more honest. Kutztown, Pa.
I have known 2 different people that had a wheel fall off their vehicle after getting service at a very well known national box store. I have heard of a few more, locally. Denial of culpability comes first, but they eventually pay for repairs. Getting service at a quick change or department store is a very bad idea. It also smart to check on everything a dealership does, as well. I do try to do all my own work, unless it's a warranty issue.