New Worm bent on shipment EMF DF-520

Hello,

I recently purchased a new DF-520, and the top end of the worm was bent during shipping to the dealer. The dealer tried to straighten it, but its not perfect. Any recommendations to have it replaced with a new one or will it work with not being perfectly straight?

Thanks,

Dave

How bent is it? Post a picture.

Moving this to EFM forum, stoker-man will be able to help you out.

The best thing to do is call efm at 610 965 9041. Ask for Jim or Rich.

The only way I can imagine that it got bent was if the trucking company workers hit the top of the package on a low overhead. They are shipped on a pallet, upright, inside of the coal pipe and inside a cardboard package. They are higher than the boiler by only a few inches. I can only assume that the jacket also suffered damage at the same time.

The jacket was also bent. I was able to bend the worm and jackets so they look straight. Working on the installation, and will see if the worm works. I'll give EFM a call if its not straight enough.

Thanks!

Dave

It sounds pretty apparent that someone on the loading dock of the trucking company was going through a low opening and hit the top of the palletized stoker on the overhead. The parts you are mentioning are at the very top of the load. Someone had the pallet too high for a low opening.