OK, I took the car in, went into the shop with the manager. They removed all four wheels to inspect the brakes. They have a "nifty", as he called it, tool that reaches in and measures the thickness of the pads. He showed me how the rear one was just under 2mm. I crammed my head in and looked square on to the pads. I said "Your tool is wrong". The mechanic said "But it shows less than two mm". I said "There's about 25mm in an inch, you look at those pads and imagine stacking 13 of them on top of each other, it would be far more than an inch, your tool is wrong. Do you have a set of calipers? That one looks to be closer to 3.5 mm than 2". Well, the manager got calipers. It meausred 3.51mm. I laughed inside...my eye was off by .001mm. The mechanic said "I guess that tool goes in the trash". I said (calmly, I never raised my voice at all) "I wonder how many $800 brake jobs that nifty tool got you". Before we even looked at the car the manager said the mechanic had told him he made an error writing the report, that the back rotors were within spec. I asked "And he made that same mistake when he told my cousin they were dangerous?". On to the front, the ones that I thought looked bad. I'll be a son of a gun if they were within spec! One was a thousandth away, but it was legal. I asked "So we'll have an inspection sticker before I leave?" "Yes".
On to the battery terminals. I expressed they had not been removed. The manager said "That's how we do it". HUH? He explained that if they remove the terminals the radio stations have to be reprogramed and they had so many complaints they now spray them with this product that disolves the corrosion and lubes them. I said "Your product isn't working". He told the mechanic to put it back together with a new sticker and said to me "We are done here, you must leave the shop".
He was done. I wasn't. I pressed about the terminals. He reitterated "thats the way we do it". I said "On the reciept it is written "terminals are clean, they are fine". I said They are NOT clean. I want my money back or tohave them cleaned. He them got all hot, even turned red in the face. Told me he was done with me calling them thieves and I should just leave. I was very calm. "When did I call youa thief? I never did". He said " You said 'I wonder how many $800 brake jobs you ripped people off for?'." I said "You stop and think...were those my words? I never"...and he cut me off "Yes, you did not say rip off" but thats how I felt it was said". I told him "Well, I can see you're getting upset, feeling pressured, feeling like you're stuck, well, now you know how my cousin felt when told it was illegal and unsafe to drive her car away". He then offered to remove and clean the terminals. OK.
When the car was ready he suggested she take the car to where she bought it for service. Riiiight, she moved here from 800 miles away. I simply took the keys and left. In hind sight I should have told him that she'll continue coming here, just remember that you will be watched.
Wow, that was lengthy! Thanks for letting me vent...and thanks for letting me know I'm not alone.
Last edited by Freddy
on Mon Jul 14, 2008 8:25 pm, edited 1 time in total.