Steve.N wrote:That analogy would be true if pellet stoves were available but the fact is no equipment is being shipped. The dealers were told that we would get 110% of the average of our last three years purchases. If you had already reached that milestone well, no more units. Harman is the only line that I sell, in the past when they told me a ship date I received the merchandise within three or four days of the date. As I said in a previous post, if Harman told me I wasn't going to receive the stoves in a timly manner I wouldn't have told my customers that I would have a stove for them. The ship date of the first special order I made this spring (ship date 6/22) was rescheduled 11 months later
Does Harman have a network of "floor plan" dealers, a network of registered dealers free to buy open stock, or can anyone place an order? (It may be a combination of all three.)
If Harman were my company and the demand for solid fuel appliances was skyrocketing, I would take care of my floor plan dealers first, my best open stock dealers next and others last. Obviously Harman is overwhelmed with orders and perhaps have an internal production problem. But, I reiterate, without a contract for delivery, retailers should not be selling goods for delivery times based on past delivery. Like all the stock brokers say, "past performance is not a guarantee of future performance".