Is Harman giving people the shaft?

Re: Is Harman giving people the shaft?

PostBy: azzip On: Wed Jul 30, 2008 9:43 pm

I HAVE PLACED AN ORDER FOR A HARMAN VF 3000 BACK IN APRIL (3RD WEEK), I WAS TOLD BY THE DEALER MOST LIKELY AUGUST MAYBE EVEN THE END OF JULY. UPON REMOVING MY OIL TANKS , MOVING A WATER LINE ,BUILDING A TRAP DOOR FOR THE COAL CHUTE, BUILDING A COAL BIN AND FINALLY HAULING OVER 5 TONS OF COAL (THATS A WHOLE OTHER STORY) NO CALL FROM THE DEALER. WE CALLED THE DEALER WHERE WE PLACED THE ORDER FOR THE BOILER AND HE SAID HE WOULD CALL BACK WITH INFO ON A DELIVERY DATE EVEN AFTER HOURS BECAUSE IT WAS A SATURDAY AND HE CLOSES AT 12 NOON--- NOTHING NO CALL NO HELP-- NOTHING. WE PUT A CONSIDERABLE AMOUNT DOWN ON THIS BOILER AND I BELIEVE THEY ARE JUST LETTING US HANG TO DRY OR SHOULD I SAY FREEZE DRY
azzip
 

Re: Is Harman giving people the shaft?

PostBy: SMITTY On: Sat Aug 02, 2008 4:04 pm

I picked up my Mark III last weekend & the dealer was a MADHOUSE --- I've never seen anything like it. Everyone is in PANIC-MODE! They had to set up ropes meandering all over the floor to corral all customers looking for sales help -- the line was nearly out the door!!! The sales lady said people were pretty hostile & she was not enjoying her Saturday there, regardless of the profit coming in. I know how people are in this part of the country -- no surprise there :D

I cut the entire line because I was picking up.( I had a feeling this would happen, so I placed my order over a month ago). I could see some disgruntled faces as I stepped up to the customer service booth. People were NOT happy. :twisted: I enjoy that! toothy


But getting that S. O. B. out of the truck & into the house was HELL with just me & my wife. 530 lbs. is NOT light!! Had to build a loading dock (actually it was an entrance to a huge barn that came down --- I just had to clear out the stone & concrete trash, & cut a tree down to get in there). I broke the winch cable on my ATV, AND, broke a tow strap trying to move a MASSIVE chunk of an old foundation -- what a nightmare. Had to weigh at least 1200 lbs. I'm sweating profusely, swearing at the top of my lungs -- my poor wife is trying to hold this stove that weighs 5 times her weight from tipping over. EEEFFFF!!!!

Had to use the ATV to push the stove (on a 2-wheeler) up a ramp & into the house. I still have to get it downstairs!! If there is a next time, I think I'll pay someone else to do this.


The best part of this story is the ride home. I went to pick up the stove in a hurry & forgot all my tiedown straps. Luckily I had one in the cab. So like a moron in a rush, I ran the strap around the bottom of the pallet. So when I jacked the brakes on (due to my inability to drive normal -- was going too fast & I almost passed a left turn) the 530 lb stove came hurling toward the cab of my not-yet-paid-for Silverado at the speed I was at prior -- which was high..........NICE.

Was a good test for the workmanship of both the stove & the truck. The stove only suffered a broken firebrick, & the front part of the bed in back of the cab was only bent about 1 inch forward.

NOT BAD!! :shock:

All this to save some money on oil. WTF!!!!!!!!!!! :rambo2: :wtf: :funny:
SMITTY
 
Stoker Coal Boiler: Patriot Coal - custom built by Jim Dorsey
Hand Fed Coal Stove: Harman Mark III (not currently in use)
Coal Size/Type: Rice / Blaschak anthracite
Other Heating: Oil fired Burnham boiler

Re: Is Harman giving people the shaft?

PostBy: Richard S. On: Sat Aug 02, 2008 5:10 pm

SMITTY wrote:I cut the entire line because I was picking up.( I had a feeling this would happen, so I placed my order over a month ago). I could see some disgruntled faces as I stepped up to the customer service booth. People were NOT happy. :twisted: I enjoy that! toothy


Isn't that a great feeling, we were at Great Adventure the last day they were open for their Halloween weekend and we got those line skipper passes. The waits were like an 2 hours to get on anything... needless to say the people in the other lines were not too thrilled to see us walk up and get on the ride. :lol:

Glad you got a stove Smitty, that would have been a real kick in the ass if you didn't considering you had one.
Richard S.
 
Stoker Coal Boiler: Van Wert VA1200
Coal Size/Type: Buckwheat/Anthracite


Re: Is Harman giving people the shaft?

PostBy: siblay On: Sat Aug 02, 2008 7:15 pm

Smitty,

Were you at the Shrewsbury store? I swear.....I went there 2 weeks ago just to get some 6" vent pipe and a flue kit to vent my stove. I was 7th in line. They were out straight. Took me a good hour and a half. No complaints as they are super to deal with and worth the wait.
Many, many stragglers are going to have a rude awakening this fall.
siblay
 
Stove/Furnace Make: Harman
Stove/Furnace Model: Markl

Re: Is Harman giving people the shaft?

PostBy: stoker-man On: Sat Aug 02, 2008 8:39 pm

I was 7th in line. They were out straight.


Will you translate that into Pennsylvania English?
stoker-man
 
Hand Fed Coal Boiler: 1981 efm wcb-24 in use 365 days a year
Coal Size/Type: Anthracite/Chestnut
Other Heating: Hearthstone wood stove

Re: Is Harman giving people the shaft?

PostBy: Wood'nCoal On: Sat Aug 02, 2008 8:45 pm

Uh...I think that means they were out of stock...or ain't got none left.
Wood'nCoal
 
Stoker Coal Boiler: 1959 EFM 350
Hand Fed Coal Stove: Harman Magnafire Mark I
Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert

Re: Is Harman giving people the shaft?

PostBy: Tamecrow On: Sat Aug 02, 2008 9:03 pm

stoker-man wrote:
I was 7th in line. They were out straight.


Will you translate that into Pennsylvania English?


It means they were very busy. ;)

Terry
Tamecrow
 
Stove/Furnace Make: Warden King Ltd.
Stove/Furnace Model: Viking Jr. Boiler/Will-Burt 30

Re: Is Harman giving people the shaft?

PostBy: Wood'nCoal On: Sat Aug 02, 2008 9:09 pm

Thank you.
Wood'nCoal
 
Stoker Coal Boiler: 1959 EFM 350
Hand Fed Coal Stove: Harman Magnafire Mark I
Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert

Re: Is Harman giving people the shaft?

PostBy: Richard S. On: Sat Aug 02, 2008 9:21 pm

stoker-man wrote:
I was 7th in line. They were out straight.


Will you translate that into Pennsylvania English?


It means they had a coupla, two, tree left... hainah or no? :lol:
Richard S.
 
Stoker Coal Boiler: Van Wert VA1200
Coal Size/Type: Buckwheat/Anthracite

Re: Is Harman giving people the shaft?

PostBy: lewis On: Sat Aug 02, 2008 9:31 pm

"Harman right now is probably in the No. 1 position of any other manufacturer in the business," Issod said. "They are sold out of every decent appliance they have."

I wouldn't mind be'in ole Dane he's cryin all the way to the bank,, cant wait to see them Coal Miners drivin New Caddys it's been long overdue . Need Coal ! ----- Got Money ?
lewis
 
Stove/Furnace Make: Harman
Stove/Furnace Model: Old Model Magnum

Re: Is Harman giving people the shaft?

PostBy: sharkman8810 On: Sat Aug 02, 2008 9:46 pm

Yea, but this is gonna be hard on harmon in the future, because the dealers are gonna push there other brands, or carry a second brand because they can't trust harman, and dont get paid if they can't get the unit in time for decent customer service.
sharkman8810
 
Hand Fed Coal Stove: hitzer 82 ul
Coal Size/Type: nut
Stove/Furnace Make: hitzer
Stove/Furnace Model: 82 u.l.

Re: Is Harman giving people the shaft?

PostBy: vtec350 On: Sat Aug 02, 2008 11:20 pm

Back in April when I was looking at boilers it was between the Harman 3ooo and the Keystoker KA-6. I almost orderd the Harman which at the time was $500.00 less than the Keystoker but the 2 main reasons for going with the KA-6 was 1 None of my local Harman dealers had any knowledge about the boilers and they have never even sold one. 2 You can't contact Harman directly with any Technical questions, you have to go through your dealer(who doesn't know anything about the product). Who knows how long it could take to get a responce back, you would think that a dealer should be somewhat knowledgable about the products they sell.
When I called Keystoker, I actually spoke with the owner Jim, not to many companys now a days where you can still do that. The local Keystoker dealers were very knowledgable about their products were able to answer all my questions. For me the extra $500.00 was worth the customer service I knew I would get down the road, especially because I knew absolutly nothing about boilers and burning coal. Of course that's before I found this forum and since have learned a lot about both. I'm sure the Harman boilers are excellent, but for someone like me who has no knowledge of boilers :hammer: I felt more comfortable buying the Keystoker and knowing I could call my dealer with any questions, which I already have a few times :P .

Dave
vtec350
 
Stove/Furnace Make: Keystoker
Stove/Furnace Model: KA-6

Re: Is Harman giving people the shaft?

PostBy: siblay On: Sun Aug 03, 2008 8:00 am

out straight- To be very busy. Occupied to the point where one cannot be a lollygagger.

straggler- one who procrastinates. A lolly gagger.

rude awakening-to arrive at store planning to buy coal stove only to find none available.
siblay
 
Stove/Furnace Make: Harman
Stove/Furnace Model: Markl

Re: Is Harman giving people the shaft?

PostBy: gregdzip On: Wed Aug 13, 2008 9:57 pm

SO has anyone heard anything new about how their central heat (boilers) produciton is going? Are they still way behind? :mad:
gregdzip
 
Stove/Furnace Make: Harman
Stove/Furnace Model: VF3000

Re: Is Harman giving people the shaft?

PostBy: gregdzip On: Mon Aug 25, 2008 9:24 pm

BUMP...Has anyone who ordered in the late spring / early summer recived thier order form Harman yet?
gregdzip
 
Stove/Furnace Make: Harman
Stove/Furnace Model: VF3000