Freddy wrote:I'd get the door in hand so you can use the darn thing, then call the credit card compnay and dispute it.
I have a spare door Freddy. The door is no problem.
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traderfjp wrote:Did u check the price of the stove with the door from another dealer?
traderfjp wrote:But once a lawyer gets involved they will want the original price plus extra fees.
traderfjp wrote:Did it say anywhere on the receipt that a door was extra or that he wasn't supplying a door?
CapeCoaler wrote:Before you fire off a letter....
Get your ducks lined up...
Devil505 wrote:Razzler wrote:Call some other Harman dealers and get a price on the same stove with a door that should tell you if you paid for the door or not.
Already called American Energy Systems in New Bedford, Mass where I bought my stove. The owner (Rainee) is a great guy & told me that the door is shipped in a separate box from Harman, to the dealer. That Harman does charge a separate price to the dealer for the 2 different types of doors, but that he always includes the black door with any tsove & the gold door is an optional upgrade.
I'm going to call my daughter & recommend she go with my option 2!
coalkirk wrote:Well one thing is for sure, any stove dealer that would deliver a stove to a consumer without a door is dumber than dirt. Such a dealer in Dartmouth Ma, zipcode 02748 could be found by going to the Harman site and using the find a dealer link.
Adamiscold wrote:I would dispute the credit card charges until they supply her with a brand new door for free.
titleist1 wrote:This is a case of a dealer, and maybe it was just that particular salesperson, that didn't know the product.
beatle78 wrote:Question, why didn't your daughter order the stove from your dealer if it was only 5 miles away? (not that it matters now)